Athlete Experience & Loyalty Advisor

Dick's Sporting Goods; Pittsburgh (Allegheny County); On-site; USD 18,000 - 23,000; Full time

Job summary

At DICK'S Sporting Goods, the team is focused on delivering high-touch athlete experiences by guiding customers through checkout, loyalty programs, and services with confidence and expertise. The Advisor role emphasizes building strong connections, engaging customers, and ensuring a seamless end-to-end shopping journey in a dynamic retail environment.

We welcome coachable, accountable, collaborative, and trustworthy teammates who are excited to help athletes of all abilities.

Qualifications

• High School Diploma or Equivalent.

Responsibilities

• Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
• Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned.

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, the team is focused on delivering high-touch athlete experiences by guiding customers through checkout, loyalty programs, and services with confidence and expertise. The Advisor role emphasizes building strong connections, engaging customers, and ensuring a seamless end-to-end shopping journey in a dynamic retail environment.

We welcome coachable, accountable, collaborative, and trustworthy teammates who are excited to help athletes of all abilities.