Athlete Experience Advisor - Loyalty & Service

DICK'S Sporting Goods; Fresno (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discounts

Job summary

DICK'S Sporting Goods is hiring an Advisor to deliver high-touch customer experiences at our Fresno, CA store. You will guide athletes through checkout, loyalty programs, and services with confidence and expertise, building strong connections and ensuring a seamless end-to-end shopping journey.

As part of a team that values inclusion and energy, you’ll promote programs, adhere to store policies, and help create a welcoming environment for athletes of all abilities while upholding merchandising

Qualifications

• High School Diploma or Equivalent.
• Experience delivering excellent customer service and building connections is preferred.

Responsibilities

• Greet and assist athletes and teammates, guiding them through product knowledge and the shopping experience.
• Maintain store merchandising and presentation standards with floor sets, signage, and inventory accuracy.
• Promote loyalty programs, warranties, credit options, and other store programs.
• Follow safety, loss prevention, and SOPs, including applicable laws and regulations.
• Create an inclusive, welcoming store environment and support the team across tasks.
• Perform other duties as assigned to ensure smooth store operations.

Skills

Customer service

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring an Advisor to deliver high-touch customer experiences at our Fresno, CA store. You will guide athletes through checkout, loyalty programs, and services with confidence and expertise, building strong connections and ensuring a seamless end-to-end shopping journey.

As part of a team that values inclusion and energy, you’ll promote programs, adhere to store policies, and help create a welcoming environment for athletes of all abilities while upholding merchandising