At-Need Arrangements Counselor in Training

Service Corporation International; Alhambra (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Rose Hills in Alhambra, CA, offers an At-Need Arrangements Counselor Trainee program to train under trainer-led instruction, observe arrangement meetings, and perform hands-on training with thorough compliance to policies and regulations.

The role leads to an Arrangements Counselor who must perform funeral and cemetery arrangements with accuracy and compassion, while presenting Rose Hills’ products and services and maintaining proper documentation.

Qualifications

• Must have strong written and verbal communication skills.
• Friendly, warm, and approachable manner in-person or over the phone.
• Ability to problem solve and suggest solutions.
• Professional sales and/or strong customer service background.

Responsibilities

• Complete funeral and cemetery arrangements with accuracy and compassion.
• Present and sell Rose Hills’ products and services.
• Maintain case paperwork and ensure instructions are clear.
• Abide by company policies, procedures, and safety rules.
• Support the Family Service Program.
• Take on additional responsibilities as assigned by management.

Skills

Strong written and verbal comms

Friendly approachable

Problem solving

Customer service / sales experience

Education

CFDA Arrangers Test

AA degree preferred

Two years of college

Job description

Rose Hills in Alhambra, CA, offers an At-Need Arrangements Counselor Trainee program to train under trainer-led instruction, observe arrangement meetings, and perform hands-on training with thorough compliance to policies and regulations.

The role leads to an Arrangements Counselor who must perform funeral and cemetery arrangements with accuracy and compassion, while presenting Rose Hills’ products and services and maintaining proper documentation.