Funeral Arrangements Operations Lead

Service Corporation International; Alhambra (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Company match

Life Insurance

Sick Leave

Job summary

Rose Hills is seeking an experienced operations leader to supervise associates and ensure compassionate funeral arrangements in alignment with company policies. The role emphasizes strong management, compliance, and customer service in a fast-paced environment.

The ideal candidate has 5+ years of supervisory experience in mortuary settings, preferred CA Notary and Driver’s license, and a Bachelor’s degree or equivalent.

Qualifications

• 5+ years of management and/or supervisory experience in the mortuary/cemetery profession and arranging funeral services.
• Licensed Funeral Director, preferred
• Bachelor’s degree or equivalent, preferred
• Ability to demonstrate sound judgement and decision-making on behalf of yourself and your team
• Proven ability to coach, develop, and train individuals and high performance teams
• Proven ability to analyze data using Excel
• Excellent communication and interpersonal skills
• Bilingual preferred
• Ability to positively and proactively handle customer concerns
• High level of ownership, accountability, and initiative
• Current CA Notary
• Current CA driver’s license and good driving record

Responsibilities

• Supervise and lead associates to ensure professional, organized, and caring funeral arrangements.
• Maintain positive, professional interactions with peers, customers, and coworkers.
• Ensure compliance with state and federal laws and company policies.
• Analyze service performance to identify opportunities for recognition and improvement.
• Communicate performance expectations and provide feedback and recognition.
• Address customer concerns through active listening and resolution.
• Coordinate with cross-functional supervisors to ensure smooth delivery of products and services.
• Keep arrangements area and showrooms presentable and staffed appropriately.

Skills

Management experience

Coaching and training

Data analysis (Excel)

Communication skills

Bilingual preferred

Customer service orientation

Notary (CA)

Driver’s license (CA)

Education

Licensed Funeral Director

Bachelor’s degree or equivalent

Job description

Rose Hills is seeking an experienced operations leader to supervise associates and ensure compassionate funeral arrangements in alignment with company policies. The role emphasizes strong management, compliance, and customer service in a fast-paced environment.

The ideal candidate has 5+ years of supervisory experience in mortuary settings, preferred CA Notary and Driver’s license, and a Bachelor’s degree or equivalent.