Arrangement Counselor Trainee

Service Corporation International; Alhambra (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Rose Hills in Alhambra, CA, offers an At-Need Arrangements Counselor Trainee program to train under trainer-led instruction, observe arrangement meetings, and perform hands-on training with thorough compliance to policies and regulations.

The role leads to an Arrangements Counselor who must perform funeral and cemetery arrangements with accuracy and compassion, while presenting Rose Hills’ products and services and maintaining proper documentation.

Qualifications

• Must have strong written and verbal communication skills.
• Friendly, warm, and approachable manner in-person or over the phone.
• Ability to problem solve and suggest solutions.
• Professional sales and/or strong customer service background.

Responsibilities

• Complete funeral and cemetery arrangements with accuracy and compassion.
• Present and sell Rose Hills’ products and services.
• Maintain case paperwork and ensure instructions are clear.
• Abide by company policies, procedures, and safety rules.
• Support the Family Service Program.
• Take on additional responsibilities as assigned by management.

Skills

Strong written and verbal comms

Friendly approachable

Problem solving

Customer service / sales experience

Education

CFDA Arrangers Test

AA degree preferred

Two years of college

Job description

Our associates celebrate lives. We celebrate our associates. Make continuous progress in, and successfully complete Rose Hills’ At-Need Arranger Training program to become an At-Need Arrangements Counselor. Trainee will undergo an examination of Rose Hills’ products and services with trainer lead instruction, departmental cross training, observation of actual arrangement meetings, and hands on training. As an Arrangements Counselor, this position is responsible for ensuring that funeral arrangements are performed with a high level of accuracy and in a highly professional, compassionate, and courteous manner, and that they comply with company policy and with state and federal regulations.

Essential Job Functions & Expectations

• Must be able to perform the essential functions of the job with or without reasonable accommodations.
• Successfully complete Rose Hills’ At-Need training program including trainer lead instruction, departmental cross training, observation of actual arrangement meetings, and hands on training.
• Must demonstrate depth of knowledge in company products and services, company policies and procedures, and state and federal regulations.
• Complete funeral and cemetery arrangements with a high level of accuracy and compassion and perform the necessary case management activities including, but not limited to, ensuring all case paperwork is complete and provided to appropriate departments, ensuring case instructions are clear and concise, and ensuring necessary follow through activities are performed timely.
• Present and sell Rose Hills’ products and services in accordance with company objectives and maintain consistent product sales performance levels.
• Maintain positive, professional working relationships with coworkers and cross-functional departments.
• Support Rose Hills’ Family Service Program.
• Demonstrate a high level of compassion, empathy, integrity, and willingness to help others.
• Provide notary services for official company documents and documents that require notary to complete the arrangements process.
• Abide by the Company dress code and any department requests regarding work attire.
• Keep immediate supervisor promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary.
• Adhere to Company policies, procedures, rules, and controls.
• Adhere to safety rules and regulations, and report unsafe practices to management.
• Act on customer complaints to provide satisfactory resolution.
• Adhere to the attendance policy and report to work on time.
• Take on additional responsibilities and tasks assigned by management.

Experience and Education Requirements

• Three years’ experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including one year arranging funerals- preferred
• Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher
• Strong written and verbal communication skills
• Friendly, warm, and approachable manner either in-person or over the phone
• Ability to problem solve and suggest solutions
• High level of professionalism, customer service, and willingness to help others
• Professional sales and/or strong customer service background
• Minimum of two years of college; or A.A. degree preferred
• Bilingual required (Chinese)
• Must be culturally astute in Asian memorializing

Compensation

• Compensation: $24.00/hr - $25.00/hr
• Exact compensation may vary based on skills, experience, and location.

Rose Hills is an Equal Opportunity Employer.

The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 91801 Category (Portal Searching): Operations Job Location: US-CA - Alhambra

Who we are. What we do.

We are a company committed to supporting families at difficult times.

Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence.

As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

\"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.