ASST. MANAGER-OCEAN FREIGHT

Socket.dev; New York (NY); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental Insurance

401(k)

Job summary

Dimerco in New York is seeking an Assistant Manager - Ocean Operations to lead daily ocean import/export activities and drive efficient, compliant execution. You will collaborate with cross-functional teams to meet service targets and customer expectations.

Ideal candidates bring 6–8 years in Ocean Operations at NVOCC/Freight Forwarding, plus 2+ years in a supervisory role; Mandarin is a plus. Salary is based on experience with strong growth and global exposure offered.

Qualifications

• Minimum of 6-8 years in Ocean Operations at NVOCC/Freight Forwarding.
• Minimum of 2 years in a supervisory or team lead role.
• Strong knowledge of ocean import/export operations, shipping documentation, customs procedures, and carrier coordination.
• Excellent communication, prioritization, organization and multi-tasking skills.
• Proficient with Microsoft Office applications; Mandarin is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Ocean Department Management: Lead daily Ocean Operations and ensure efficient, accurate, and timely import/export execution.
• KPI & Operational Performance: Define and monitor KPIs for service quality, productivity, on-time performance, billing accuracy, cost control, and customer satisfaction; identify gaps and fix them.
• Process Improvement & SOP: Review and streamline processes; develop SOPs for key accounts to ensure consistent performance.
• Cost Control & GP Performance: Monitor costs and vendor expenses; identify opportunities to improve GP performance.
• Compliance: Ensure adherence to company policies, SOPs, and regulatory standards.
• Training & Team Development: Train and guide Ocean team members for operational competency.

Skills

Ocean Operations

NVOCC/Freight Forwarding

Supervisory experience

Communication skills

MS Office

Mandarin (nice to have)

Job description

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

• Training and career support: structured programs to help you grow professionally.
• Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
• Effective communication: a flat structure that minimizes hierarchy and organizational layers.
• Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
• Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
• Career mobility: opportunities to take on global assignments and advance within the organization.

Position:

Assistant Manager - Ocean Operations

Location:

Rosedale, NY

Qualifications:

• Minimum of 6-8 years in Ocean Operations at NVOCC/Freight Forwarding.
• Minimum of 2 year is a Supervisory or Team Leader Role
• Strong knowledge of ocean import/export operations, shipping documentation, customs procedures, and carrier coordination.
• Excellent communication, prioritization, organization and multi-tasking skills
• Proficient with Microsoft Office applications.
• Proficiency in Mandarin is a plus
• Being able to work independently and part of a team

Responsibilities:

• Ocean Department Management: Manage daily Ocean Operations and provide leadership to ensure efficient, accurate, and timely execution of import/export activities.
• KPI & Operational Performance: Establish and monitor departmental KPIs covering service quality, productivity, on-time performance, billing accuracy, cost control, and customer satisfaction. Identify gaps and implement corrective actions.
• Process Improvement & SOP: Monitor operational quality and continuously streamline processes to improve efficiency and effectiveness. Develop and implement SOPs for key and MNC accounts to meet service expectations and ensure consistent execution.
• Cost Control & GP Performance: Monitor operational costs, vendor expenses, and cost leakage. Identify cost-saving opportunities and support initiatives to improve overall GP performance.
• Compliance: Ensure compliance with company policies, customer requirements, SOPs, and applicable regulatory standards.
• Training & Team Development: Provide training and ongoing guidance to new and existing Ocean team members to ensure operational competency and adherence to company and customer requirements.
• Customer Billing & Vendor Cost Management: Oversee the accuracy and timeliness of customer billing and vendor cost processing, including resolution of discrepancies and billing issues.
• Business Planning & Budget: Participate in the annual business plan and operating budget process and support execution against departmental financial and operational targets.
• Other Responsibilities: Perform other duties and assignments as directed by management and support strategic initiatives as required.

Featured Benefits:

• Medical insurance
• Vision insurance
• Dental Insurance
• 401(k)
• Salary based on experience

Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

Dimerco’s official webpage: https://dimerco.com/