Asst. Housekeeping Mgr

Viceroy Hotels and Resorts; Santa Monica (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Viceroy Hotels & Resorts, Hyatt Centric Santa Monica location, seeks a Housekeeping Manager to oversee daily housekeeping operations and staff coordination. Responsibility includes opening and closing procedures, assigning rooms and floors, inspecting rooms, and ensuring VIP readiness to maintain exceptional guest experiences.

The role requires strong customer relations, communication, and organizational skills, with flexibility for weekend or holiday scheduling as business needs dictate.

Qualifications

• Excellent customer relations, communication, presentation and organization skills.
• Must be able to work independently and multitask effectively.
• Outgoing, proactive self-starter with a professional demeanor.
• Weekend/holiday coverage may be required.

Responsibilities

• Oversee day-to-day housekeeping operations.
• Open the house and assign rooms and floors to staff.
• Ensure rooms are inspected and VIPs are prepared.
• Close the house at end of shift and maintain security of guest areas.
• Monitor safety regulations, inventory, and costs for linens and supplies.

Skills

Customer relations

Communication

Presentation skills

Organization

Job description

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Hyatt Centric Santa Monica

Overview

The Housekeeping Manager is responsible for overseeing the day-to-day operations of Housekeeping - opening the house, assigning rooms, assigning floors to Housemen, ensuring that all rooms are inspected, VIPs are prepared, and the house is closed daily.

Responsibilities

The Housekeeping Manager is responsible for overseeing the day-to-day operations of Housekeeping - opening the house, assigning rooms, assigning floors to Housemen, ensuring that all rooms are inspected, VIPs are prepared, and the house is closed daily.

General Responsibilities Include

• Ensure that appropriate safety regulations and procedures are adhered to.
• Ensure employees are in compliance with appropriate regulations, practices and procedures.
• Monitor and evaluate the department’s financial positioning, such as budgets, cost control, labor expense.
• Schedule employees in accordance with the forecasted occupancy.
• Knowledgeable of the latest industry equipment, technology, and techniques.
• Conduct continual inspections to determine hotel’s overall level of cleanliness and perform follow-up.
• Responsible for all guest’s requests and complaints; resolve issues immediately and follow up to ensure guest’s satisfaction.
• Oversee inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room amenities, restroom supplies, laundry supplies, machines, and equipment.

Qualifications

• Excellent customer relations, communication, presentation and organization skills
• Must be able to work independently and simultaneously manage multiple tasks
• Must be outgoing and a proven self-starter
• Weekends and Holidays may be required as business needs warrant

Physical Requirements

• Must be able to lift up to 20 lbs.
• Must be able to bend, stoop, squat and stretch.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
• Must be able to walk and stand for extended periods of time up to four (4) hours.