Asst GM – Weill Café Operations

Elior; New York (NY); On-site; USD 72,000 - 98,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Job summary

Elior North America is seeking an Assistant General Manager for the Constellation Culinary Group at Carnegie Hall to lead the Weill Café and pre-concert dining operations, partnering with culinary, operations, marketing, and venue teams to deliver exceptional guest experiences.

The role emphasizes oversight of daily service, menu development coordination, financial reporting, labor management, and weekend/off-hour coverage, with focus on guest satisfaction, revenue growth, and compliance with

Qualifications

• Minimum of two years of experience in food service or hospitality management.
• NYC Food Handlers Certification.
• Strong guest-facing communication skills.
• Strong financial, operational, and business acumen.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with POS systems, scheduling platforms, reporting tools, and Microsoft Office.

Responsibilities

• Assist in managing food service operations in accordance with approved budgets and financial goals.
• Oversee all daily operations of Weill Café, including daytime café service and evening restaurant operations.
• Collaborate with the Marketing team to develop and support initiatives that drive revenue, guest engagement, and visibility for the Weill Café.
• Identify and support new culinary programming and revenue generating opportunities for the Weill Café and broader account operations.
• Support venue programming, promotions, and special events through operational collaboration and execution.
• Support weekend and off‑hours operational coverage as needed across Weill Café, event, and venue operations.
• Partner with culinary leadership on menu development, implementation, and refinement based on guest feedback and operational needs.
• Manage Weill Café reservations, seating flow, and guest experience standards to ensure optimal service levels.
• Assist with financial reporting, forecasting, labor management, and budgeting processes.
• Supervise salaried managers and hourly associates while fostering a positive and accountable team culture.
• Support hourly recruitment, onboarding, training, and employee development efforts with a focus on team retention and growth.
• Support payroll administration and labor tracking to ensure compliance with applicable Union Collective Bargaining Agreement (CBA) rules, wage regulations, scheduling provisions, and reporting requirements.
• Maintain strong working relationships with Constellation staff, Carnegie Hall personnel, guests, and vendors.
• Coordinate equipment maintenance programs, service calls, and contractor/vendor visits in alignment with Carnegie Hall building policies and procedures to support uninterrupted operations.
• Oversee purchasing, inventory, and vendor relationships to ensure operational efficiency and cost control.
• Ensure accurate cash handling procedures, daily reconciliation, and accounts payable support.
• Ensure compliance with all sanitation, safety, health department, and HACCP standards.
• Provide operational support across the broader account as business needs require

Skills

Communication

Leadership

Organizational skills

POS systems

Education

NYC Food Handlers Certification

Tools

POS systems

Scheduling platforms

Reporting tools

Microsoft Office

Job description

Elior North America is seeking an Assistant General Manager for the Constellation Culinary Group at Carnegie Hall to lead the Weill Café and pre-concert dining operations, partnering with culinary, operations, marketing, and venue teams to deliver exceptional guest experiences.

The role emphasizes oversight of daily service, menu development coordination, financial reporting, labor management, and weekend/off-hour coverage, with focus on guest satisfaction, revenue growth, and compliance with