Assistant General Manager

Lancer Hospitality; New York (NY); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

401k

Paid Time Off

Tuition Reimbursement

Job summary

Elior North America is looking for an Assistant General Manager for the Constellation Culinary Group at Carnegie Hall. This role emphasizes managing the Weill Café's operations, collaborating with teams to ensure an exceptional guest experience.

Key responsibilities include overseeing daily operations, managing budgets, and supporting culinary programming. Ideal candidates will have experience in food service management, strong leadership qualities, and a NYC Food Handlers Certification.

Benefits include medical, dental, and a 401k plan, promoting a supportive and growth-oriented environment.

Qualifications

• Minimum of two years of experience in food service or hospitality management.
• Strong guest-facing communication skills with the ability to respond to feedback.
• Ability to lead, motivate, and develop diverse teams.

Responsibilities

• Assist in managing food service operations in accordance with approved budgets.
• Collaborate with the Marketing team to drive revenue and guest engagement.
• Supervise salaried managers and hourly associates while fostering a positive culture.

Skills

Food service management

Guest communication

Operational management

Financial acumen

Team leadership

Education

NYC Food Handlers Certification

Tools

POS systems

Microsoft Office

Job description

Assistant General Manager

Job Reference Number: 39000

Employment Type: Full-Time, Onsite

Segment: Dining & Events

Brand: Constellation

Location: New York, New York (US-NY)

The Role at a glance:

We are looking for a skilled, motivated, and hospitality-driven Assistant General Manager to join the Constellation Culinary Group team at Carnegie Hall. This role is responsible for supporting the General Manager in the overall management of the Carnegie Hall food service program and taking a lead role in managing the Weill Café, including both daytime café service and pre‑concert dining operations.

The Weill Café operates as a public‑facing retail café five days per week on a year‑round basis and transforms into a full service pre‑concert dining destination on select performance evenings from October through June. This position requires strong operational flexibility, leadership presence, attention to detail, and the ability to execute across multiple styles of service in a fast‑paced cultural venue environment.

The Assistant General Manager will work closely with culinary, operations, marketing, and venue partners to ensure exceptional guest experiences, strong financial performance, and efficient day‑to‑day execution.

What you’ll be doing:

• Assist in managing food service operations in accordance with approved budgets and financial goals
• Oversee all daily operations of Weill Café, including daytime café service and evening restaurant operations
• Collaborate with the Marketing team to develop and support initiatives that drive revenue, guest engagement, and visibility for the Weill Café
• Identify and support new culinary programming and revenue generating opportunities for the Weill Café and broader account operations
• Support venue programming, promotions, and special events through operational collaboration and execution
• Support weekend and off‑hours operational coverage as needed across Weill Café, event, and venue operations
• Partner with culinary leadership on menu development, implementation, and refinement based on guest feedback and operational needs
• Manage Weill Café reservations, seating flow, and guest experience standards to ensure optimal service levels
• Assist with financial reporting, forecasting, labor management, and budgeting processes
• Supervise salaried managers and hourly associates while fostering a positive and accountable team culture
• Support hourly recruitment, onboarding, training, and employee development efforts with a focus on team retention and growth
• Support payroll administration and labor tracking to ensure compliance with applicable Union Collective Bargaining Agreement (CBA) rules, wage regulations, scheduling provisions, and reporting requirements
• Maintain strong working relationships with Constellation staff, Carnegie Hall personnel, guests, and vendors
• Coordinate equipment maintenance programs, service calls, and contractor/vendor visits in alignment with Carnegie Hall building policies and procedures to support uninterrupted operations
• Oversee purchasing, inventory, and vendor relationships to ensure operational efficiency and cost control
• Ensure accurate cash handling procedures, daily reconciliation, and accounts payable support
• Ensure compliance with all sanitation, safety, health department, and HACCP standards
• Provide operational support across the broader account as business needs require

What we’re looking for:

• Minimum of two years of experience in food service or hospitality management
• NYC Food Handlers Certification
• Strong guest‑facing communication skills with the ability to respond to feedback and customer service inquiries in a professional, hospitality‑driven manner
• Strong financial, operational, and business acumen
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Proficiency with POS systems, scheduling platforms, reporting tools, and Microsoft Office applications
• Ability to lead, motivate, and develop diverse teams in a fast‑paced environment

PHYSICAL DEMANDS

• Ability to stand and walk for extended periods of time
• Ability to lift and carry up to 25 pounds
• Ability to work in a fast‑paced hospitality environment with frequent movement between café, dining, and event spaces
• Ability to work a flexible schedule to meet operational demand

PREFERRED QUALIFICATIONS

• Fine dining, cultural institution, or event hospitality experience preferred
• Experience with reservation platforms and guest management systems
• Familiarity with backstage catering or performance venue operations

Compensation Range

$85,000/yr.

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

About Constellation:

From retail spaces to office buildings, Constellation provides high‑quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth. At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer:

This job description can be revised by management as needed.