Asst General Manager

Tapestry Conshohocken; Washington (Washington County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Leader is seeking an Assistant General Manager to support the General Manager in driving guest satisfaction, financial performance, and revenue initiatives across the property. You will collaborate on brand-wide service strategies and day-to-day hotel operations to exceed guest expectations.

Responsibilities include maintaining brand standards, supervising departments, ensuring regulatory compliance, and coaching managers to optimize staffing and performance while delivering excellent

Qualifications

• Minimum 3–5 years of hospitality management experience, preferably in a hotel.
• Strong leadership, team development, and communication skills.
• Knowledge of hotel operations, budgets, and financial reporting.

Responsibilities

• Ensure brand standards across all hotel departments.
• Oversee operation of all property departments.
• Maintain licenses and permits as required by local, state, and federal agencies.
• Provide a safe working environment per OSHA/MSDS.
• Ensure compliance with corporate accounting procedures.
• Cover front desk shifts as needed.
• Manage inventories and supplies for all departments.
• Assist scheduling to meet guest and occupancy goals.
• Coach and develop managers and supervisors.
• Focus on guest satisfaction scores and improvement strategies.

Skills

Leadership

Communication

Guest satisfaction

Employee engagement

Education

High School or better

Some college or better

Job description

This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities

• Ensures that all brand standards are being maintained in each area of the property
• Oversees the operation of all hotel property departments
• Maintains current licenses and permits as prescribed by local, state, and federal agencies
• Provides a safe working environment in compliance with OSHA/MSDS
• Ensures compliance with all corporate accounting procedures
• Covers front desk shifts as needed
• Ensures each department has accurate and complete inventory and all supplies are maintained
• Assists and approves department managers’ scheduling against guest and hours/occupied room goals
• Assists team supervisors and managers with constructive coaching and counseling
• Focused on guest satisfaction scores and strategies for improvement
• Provides excellent customer service by being readily available/approachable for all guests
• Assists managers in proactive hiring and ensures appropriate staffing levels in all areas

Qualifications

• Minimum 3–5 years of hospitality management experience, preferably in a hotel environment
• Strong leadership and team development skills
• Excellent communication, interpersonal, and organizational abilities
• Proven track record in guest satisfaction and employee engagement
• Knowledge of hotel operations, budgets, and financial reporting
• Ability to work flexible hours, including nights, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Qualifications

Behaviors

Required

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Preferred

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Education

Required

High School or better.

Preferred

Some college or better.

Experience

Preferred

2 years: Hotel Management Experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.