Asst General Manager

Concord Hospitality Enterprises; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Cleveland, OH is seeking an Assistant General Manager to support all hotel operations alongside the General Manager, focusing on guest satisfaction, employee engagement, and financial performance.

You will lead front desk, housekeeping, and other departments as needed, ensuring brand standards, safety, and strong coaching for managers to meet occupancy and revenue goals while delivering outstanding service.

Qualifications

• 3–5 years hospitality management experience.
• Strong leadership, communication, and organizational abilities.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Oversee operation of all hotel departments and ensure brand standards.
• Maintain licenses and permits as required by authorities.
• Provide a safe working environment compliant with OSHA/MSDS.

Skills

Hospitality management

Leadership

Guest satisfaction

Team development

Budgeting

Operations

Job description

Description

This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities:

• Ensures that all brand standards are being maintained in each area of the property
• Oversees the operation of all hotel property departments
• Maintains current licenses and permits as prescribed by local, state, and federal agencies
• Provides a safe working environment in compliance with OSHA/MSDS
• Ensures compliance with all corporate accounting procedures
• Covers front desk shifts as needed
• Ensures each department has accurate and complete inventory and all supplies are maintained
• Assists and approves department managers’ scheduling against guest and hours/occupied room goals
• Assists team supervisors and managers with constructive coaching and counselingFocused on guest satisfaction scores and strategies for improvement
• Provides excellent customer service by being readily available/approachable for all guests
• Assists managers in proactive hiring and ensures appropriate staffing levels in all areas

Qualifications:

• Minimum 3-5 years of hospitality management experience, preferably in a hotel environment
• Strong leadership and team development skills
• Excellent communication, interpersonal, and organizational abilities
• Proven track record in guest satisfaction and employee engagement
• Knowledge of hotel operations, budgets, and financial reporting
• Ability to work flexible hours, including nights, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality