Assistant General Manager - NEW HOTEL

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 79,405 - 99,257; Full time

Benefits offered by this job

Competitive wages

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates at Concord owned

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises in Charlotte, NC is seeking an Assistant General Manager to lead service excellence and coach a high-performing team. This role supports the General Manager in driving guest satisfaction, financial performance, and brand initiatives across all hotel departments.

You will recruit, train, and schedule staff, ensure safety and accounting compliance, and deliver consistent, quality service that reflects Concord’s Cornerstones and mission of exceptional hospitality.

Responsibilities

• Ensures that all brand standards are being maintained in each area of the property
• Oversees the operation of the all hotel property departments
• Maintains current licenses and permits as prescribed by local, state and federal agencies
• Provides a safe working environment in compliance with OSHA/MSDS
• Ensures compliance with all corporate accounting procedures
• Cover front desk shifts as needed
• Ensures each department has accurate and complete inventory and all supplies are maintained
• Assists and approves department managers scheduling against guest and hours/occupied room goals.
• Assist team supervisors and managers with constructive coaching and counseling
• Motivates and empowers staff to solve guest issues
• Focused on guest satisfaction scores and strategies to improvements
• Provides excellent customer service by being readily available/approachable for all guests
• Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
• Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Job description

Description

We are hiring an Assistant General Manager!

We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.

This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Role Responsibilities

• Ensures that all brand standards are being maintained in each area of the property
• Oversees the operation of the all hotel property departments
• Maintains current licenses and permits as prescribed by local, state and federal agencies
• Provides a safe working environment in compliance with OSHA/MSDS
• Ensures compliance with all corporate accounting procedures
• Cover front desk shifts as needed
• Ensures each department has accurate and complete inventory and all supplies are maintained
• Assists and approves department managers scheduling against guest and hours/occupied room goals.
• Assist team supervisors and managers with constructive coaching and counseling
• Motivates and empowers staff to solve guest issues
• Focused on guest satisfaction scores and strategies to improvements
• Provides excellent customer service by being readily available/approachable for all guests
• Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
• Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas

Here are some reasons our associates like working for us

Benefits (Full Time Associates only)

• We offer competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans
• life insurance
• ST/LT disability options
• 401K options
• tuition assistance
• discounted room rates at Concord managed hotels
• training & development
• career advancement opportunities

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace.

$79,405 to $99,257

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality