Asst Director of Services

Marriott Resorts Hospitality Corporation; Palm Beach Shores (FL); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Vacations Worldwide is seeking an experienced housekeeping supervisor to assist in managing daily operations across guest rooms, public spaces and employee areas. You will lead a team, monitor budgets, schedule staff, and ensure guest satisfaction while upholding Marriott standards.

Relocation assistance is available. The role emphasizes staff development, inspection programs, and adherence to policies to drive service excellence and financial performance.

Qualifications

• Education: high school diploma or GED, or a 2-year degree in related major.
• Experience: 2 years in housekeeping or related area; or 0 years if a 2-year degree.
• Relocation assistance available and focus on budget compliance.

Responsibilities

• Manage housekeeping operations and budgets.
• Review staffing levels to meet guest service and financial goals.
• Obtain lists of rooms to be cleaned and prepare work assignments.
• Supervise inspection program for guestrooms and public spaces.
• Schedule employees to meet business demands and track attendance.
• Ensure compliance with policies and procedures.
• Participate in interviewing and hiring of team members.
• Drive guest satisfaction and continuous service improvements.

Skills

Staff management

Budgeting

Scheduling

HR training

Customer service

Communication

Education

High school diploma or GED

2-year degree in Hospitality/Business Administration

Job description

JOB SUMMARY

Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results. Relocation Assistance Available

CANDIDATE PROFILE

Education and Experience High school diploma or GED; 2 years experience in housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Supervises an effective inspection program for all guestrooms and public space.

Understands the impact of department-s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensures all employees have proper supplies, equipment and uniforms.

Communicates areas that need attention to staff and follows up to ensure understanding.

Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

Schedule employees to business demands and for tracks employee time and attendance.

Ensures employees understand expectations and parameters.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

Observes service behaviors of employees and provides feedback to individuals.

Ensures employee recognition is taking place on all shifts.

Solicits employee feedback, utilizes an -open door- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Participates in employee progressive discipline procedures.

Review employee satisfaction results.

Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service Sets a positive example for guest relations.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together.

Our associates want more than fulfilling work.

Like our Owners, Members and guests around the world, they want fulfilling lives.

Vacations expand our world to new places, new possibilities, new connections.

Along the way, they help us discover our best selves.

Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company.

While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Join us on our journey.

FOR A LIFE FULFILLED.

Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members