Executive Housekeeper

Aqua-Aston Hospitality, LLC; Kaanapali (HI); On-site; USD 70,000 - 73,000; Full time

Job summary

Marriott Vacations Worldwide in Hawaii seeks an experienced Housekeeping Manager to oversee daily operations, lead a busy team, and ensure guest rooms and public areas are impeccably maintained. You will focus on guest satisfaction, staff development, and aligning activities with property financial objectives.

The role requires coordinating schedules, training staff, and enforcing standards to deliver consistent service quality and uphold brand expectations in a resort setting.

Qualifications

• High school diploma or GED with 3 years’ experience in housekeeping or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 3 years’ experience in housekeeping.

Responsibilities

• Manage housekeeping functions and staff daily to keep guest rooms, public spaces, and employee areas clean and well maintained.
• Direct and collaborate with team to execute all housekeeping operations and improve guest satisfaction.
• Inspect areas of responsibility and develop plans to improve results and financial performance.
• Schedule employees to meet business demands and track attendance.
• Train new room attendants and provide ongoing follow-up training as needed.
• Ensure compliance with policies, standards, procedures, safety, and budgetary goals.

Skills

Housekeeping experience

Hospitality leadership

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related field

Job description

Salary Range: $70,000 - $73,000

Valid driver's license may be required with at least one year of clean driving history.

JOB SUMMARY

Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

CANDIDATE PROFILE

• High school diploma or GED; 3 years’ experience in housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years’ experience in housekeeping or related professional area.

CORE WORK ACTIVITIES

undefined undefined Hire, discharge, plan, organize, and control all phases of the Housekeeping Department, reports directly to the General Manager of the property. Ensures compliance with all housekeeping policies, standards and procedures. Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate. Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises an effective inspection program for all guestrooms and public space. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Discipline employees when it’s necessary and documents all incidents. Prepare incident reports. Check on safety to avoid any accidents. Report industrial accidents and security matters immediately. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. Schedule employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. Observes service behaviors of employees and provides feedback to individuals. Ensures employee recognition is taking place on all shifts. Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Review employee satisfaction results. Participates in interviewing and hiring of team members with the appropriate skills undefined Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

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