Asst. Dir Reservation Services

Clemson University; Clemson (SC); On-site; USD 45,000 - 48,000; Full time

Job summary

Clemson University is seeking an Assistant Director of Reservation Services to lead the campus-wide event registration process and supervise student staff in the Reservations & Events unit. The role involves guiding guest services, training, and coordinating with campus partners to streamline venue reservations and event coordination.

The position requires a bachelor's degree and relevant program experience, with a typical 37.5-hour work week and salary in the mid-40k range depending on

Qualifications

• A bachelor's degree is required and relevant program experience.

Responsibilities

• Guest services support: manage daily operations of the Guest Services Desk and assist with trainings and scheduling for student staff.
• Supervise and train student staff, develop trainings on 25Live, facility use policies, department procedures and customer service expectations.
• Build campus partnerships to expand reservations and event coordination across campus.
• Participate in departmental meetings, plans and reporting; assist leadership in strategic planning.
• Assist in coordinating and managing the campus event registration process as the central hub for events.

Skills

Guest Services

Student Supervision

Campus Partnerships

Departmental

Campus Event Registration

Education

Bachelor's degree

Job description

Asst. Dir Reservation Services

Full Time

JR-10685

JOB SUMMARY:

Provides leadership and support for the newly implemented campus wide event registration process. Assists in the management and coordination of all functions in the Reservation Services area in Campus Reservations Events. Provides training support and supervision for student staff. Other duties as assigned

JOB DUTIES:

• 25% - Guest Services Support: Manages the daily operation of the Guest Services Desk including assistance with trainings, scheduling and day-to-day support for student employees. Assists clients and guests with reservation requests, venue inquiries and general concerns/questions. Serves as the liaison between CR&E clients and campus partners for approvals when necessary. Main point of contact for VIP clients that does not require working with Event Services.
• 20% - Student Supervision: Actively involved in the hiring, training, evaluation and assist with the supervision of student staff members. Creates, implements and manages trainings that ensure that all student staff members are appropriately prepared to be successful in their assigned roles which may include 25Live, Facility Use Policy, department polices and procedures, customer service, expectations, etc.
• 15% - Support with Campus Partnerships: Provides leadership and support as Campus Reservations & Events creates new partnerships across campus to expand reservations and event coordination, i.e. reservations in academic buildings during non-class times.
• 10% - Departmental: Serves as a member of Campus Reservations & Events staff by meeting regularly with supervisor, attending staff meetings, retreats and participating in departmental committees. Supports departments reporting and assessment efforts. Actively assists Director and Associate Director in developing strategic short and long-term plans.
• 30% - Campus Event Registration Process: Assists in coordinating & managing the process for CR&E to serve as the central hub for all campus event registration. Establishes consistent communication, trainings and partnerships with representatives across campus to implement guidelines/expectations for event registration. Works with campus partners in creating and implementing efficient notification and communication practices regarding registered events.

JOB CODE:

AH35

EMPLOYEE TYPE:

Regular FTE Staff

Minimum Requirements:

A bachelor's degree and relevant program experience.

RESPONSIBILITIES:

• JOB KNOWLEDGE Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.
• SUPERVISORY RESPONSIBILITIES Not responsible for supervising employees.
• BUDGETARY RESPONSIBILITIES No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

Stand for Prolonged Period: 10% Walk or move about: 10% Communicate, converse, give direction, express oneself: 40% Recognize or inspect visually: 40%

WORKING CONDITIONS:

Overnight travel: 10%

WORK SCHEDULE:

Standard Hours: 37.5

COMPENSATION INFORMATION:

Expected Salary Range

45300 - 47940

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL:

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on‑site during emergency situations.

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

Open until filled.

MILITARY AND VETERAN:

Military Equivalency Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact [e-mail] with any questions or issues.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.