Coordinator, Advocacy & Success- Basic Needs Coordinator

Inside Higher Ed; Clemson (SC); On-site; USD 47,588 - 50,000; Full time

Job summary

A leading educational institution in South Carolina seeks a Basic Needs Coordinator to provide advocacy and support to students facing academic and personal challenges. The role involves case management, coordination of support services, and crisis response in collaboration with faculty and campus partners. Ideal candidates hold a Bachelor's degree in a related field and possess strong interpersonal skills.

Qualifications

• Experience in human services or social services programs, or higher education.
• Preferred experience in a student affairs/higher education setting.

Responsibilities

• Provide non-clinical case management to students experiencing challenges.
• Coordinate basic needs support services and conduct outreach programs.
• Assist with the university response to student crises.

Skills

Advocacy

Case Management

Crisis Response

Collaboration

Education

Bachelor's Degree in Human Services or related field

Master's Degree in Student Affairs or related field

Job description

Overview

Coordinator, Advocacy & Success- Basic Needs Coordinator at Inside Higher Ed – Clemson, SC. Clemson University is named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes, and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond. The CARE Network serves as the university's hub for non-clinical case management and coordinated student support. We work with students experiencing a wide range of challenges, connecting them with resources and empowering them to overcome barriers to success and well-being. Coordinators manage a caseload of referred students and provide individualized, non-clinical support. Coordinators serve as advocates and resource navigators, guiding students through complex challenges while fostering self-advocacy, resilience, and growth. In addition to case management, this role coordinates Clemson's basic needs support services, ensuring students have access to resources that address food insecurity, housing challenges, and other essential needs. This position contributes to crisis response efforts, outreach programming, and campus-wide education, while collaborating with faculty, staff, and campus partners to cultivate a responsive, supportive environment for all Clemson students.

Job Summary

Provides individualized care, advocacy, and non-clinical support to students navigating academic, personal, and financial challenges. Manages a caseload of students referred to the CARE Network to address barriers to well-being and academic persistence. Coordinates basic needs support services and contributes to crisis response, outreach, and education initiatives. Collaborates across campus to foster a responsive and holistic student support environment. Performs other duties as assigned.

Job Duties

1. 60% - Essential - Case Management: Provides non-clinical case management to students experiencing crisis and non-crisis concerns. Meets individually with students to assess needs, explore support strategies, and connect them to relevant campus and community resources. Follows up on referrals through the CARE Network and submissions to the Notification of Absence (NOA) system. Coordinates support with faculty, staff, families, and other stakeholders to ensure continuity of care. Maintains accurate, detailed, and timely case documentation per departmental standards. Participates in regular case review meetings and contributes to collaborative decision-making.
2. 10% - Essential - Basic Needs Coordination: Serves as primary contact for students experiencing basic needs insecurity (e.g., food, housing, financial). Maintains knowledge of campus and community resources, including public assistance programs. Develops educational materials to promote access and reduce stigma. Provides training and consultation for CARE case managers, faculty, staff, and student leaders on basic needs topics. Collaborates with partners to scale support efforts and address systemic barriers for under-resourced students.
3. 10% - Essential - Crisis/On-Call Response: Assists with coordinating the university response to critical student concerns (e.g., alcohol/drug misuse, threats of harm to self and others). Participates in the Dean On-Call (DOC) rotation to respond to after-hours student crises, primarily involving hospital transports. Provides follow-up case management for students involved in critical incidents. Represents the department in university-wide emergency response efforts, including the Emergency Management Council (EMC) and Emergency Operations Center (EOC), as needed.
4. 10% - Essential - Departmental Operations: Participates in file audits and provides feedback to staff to ensure consistency and compliance with documentation standards. Supports the development and refinement of case management protocols and practices. Facilitates onboarding and training sessions for new staff, student employees, and interns. Supports departmental assessment initiatives through data collection and analysis. Supervises undergraduate Peer Navigators, providing training, development, and oversight when assigned.
5. 10% - Essential - Education, Outreach, and Collaboration: Supports departmental outreach initiatives that promote education, prevention, and help-seeking behaviors. Contributes to presentations, workshops, and resource awareness events. Represents the department in university and divisional committees, workgroups, and campus-wide collaborations. Partners with units across Student Affairs, Academic Affairs, Public Safety, and other university divisions to advance integrated student support.

Minimum Requirements

• Education - Bachelor's Degree - Experience in human services or social services programs, or higher education.

Preferred Requirements

• Education - Master's Degree - Student Affairs, Higher Education Administration, Social Work, Clinical Mental Health Counseling, School Counseling or related
• Professional experience in a student affairs/higher education setting

Responsibilities

Job Knowledge

Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.

Supervisory Responsibilities

Supervises Student Workers only - Supervises Student workers only.

Budgetary Responsibilities

No Budget Responsibilities - No fiscal responsibility for the department's budget.

Physical Requirements

75% - Sit (stationary position) for prolonged period; 25% - Walk or move about; 50% - Communicate, converse, give direction, express oneself; 50% - Recognize or inspect visually; 50% - Perceive, observe, clarity of vision.

Working Conditions

25% - Overnight Travel; 25% - Given the nature of student support and crisis response, the position may periodically require work or communication outside of standard hours to respond to urgent/time-sensitive student needs or emerging situations.

Work Schedule

Standard Hrs: 37.5

Compensation Information

Expected Salary Range ($47,588.00 - $50,000.00). Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Essential Personnel Level

Essential Level 1 employee. Required to respond during an emergency closure or modified operations in order to provide the University's initial response to the emergency situation, including the execution of mission essential functions. Some positions in this category may be required to work remotely or be on-call.

Job Location

Clemson, SC

Application Deadline

September 12, 2025

Military And Veteran

MILITARY EQUIVALENCY: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference

South Carolina is making our Veterans a priority for employment in state agencies and institutions. State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources. To claim Veteran Preference for qualifying positions, email [e-mail] upon submission of your application.

Closing Statement

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.