Associate Voice Engineer

Allison Transmission; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical plans

HSA contributions

Dental & Vision

Paid Parental Leave

Disability insurance

401K with match

Paid time off

Holidays

Wellness program

Tuition assistance

Job summary

Allison Transmission seeks an experienced Voice Services Engineer to manage and support our enterprise telephony across multiple sites. You will ensure availability, performance, and secure connectivity while configuring IP telephony, SIP trunking, and UCaaS services.

Responsibilities include end-user support, extension management, QoS tuning, and problem resolution across L2/L3 networks. ITIL practices and 2–3 years of enterprise voice experience are preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• Certifications in Microsoft Teams or Cisco Voice preferred.
• 2–3 years of enterprise voice experience.
• ITIL change practices familiarity preferred.
• Troubleshooting across Voice, L2/L3 networking, and Wi-Fi basics.

Responsibilities

• Manage, implement, and support enterprise telephony services with focus on availability, performance, standardization, and secure connectivity across sites and environments.
• Provide end user support and work requests and tickets.
• Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.
• Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.
• Monitor services and align settings such as QoS to optimize voice traffic and real-time media flows.
• Support remote access services for voice platforms and troubleshoot connectivity with security and network partners.
• Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).
• Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.
• Delivery timeliness for assigned projects/requests.

Skills

Voice services

Enterprise voice

Networking

Troubleshooting

QoS

Security

Education

Bachelor's degree or equivalent

Tools

Cisco Voice

Microsoft Teams

Job description

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward!

Benefits

• Choice of medical plans with prescription coverage
• Employer HSA contribution
• Dental & Vision Insurance
• Paid Parental Leave
• Short & Long-Term Disability
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
• 401K with generous Company match & contribution
• Accrued Paid Time Off 12
• Paid Holidays + 1 Floating Holiday
• Robust employee wellness program
• Tuition assistance program

Job Description

• Manage, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments.
• Provide end user support and work requests and tickets.
• Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.
• Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.
• Monitor services and align settings and controls such as QoS to optimize performance of voice traffic, codecs, and real-time media flows.
• Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners.
• Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).
• Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.
• Key Performance Measure: Change success rate (no incidents / minimal rollback) Voice service availability and performance KPI attainment Reduction in recurring incidents (problem elimination) Compliance to standards (configs, segmentation, documentation) Delivery timeliness for assigned projects/requests.

Qualifications

• Bachelor’s degree preferred (or equivalent experience)
• Microsoft teams or Cisco Voice certifications or equivalent preferred
• Hands-on experience with Voice services and support at an enterprise level
• ITIL change practices familiarity preferred
• Experience: 2-3 years in voice system support
• Troubleshooting across Voice, L2/L3 networking, and Wi-Fi RF basics
• Experience with Corporate WAN services
• Experience with vendor/carrier circuit delivery and troubleshooting
• Documentation discipline (standards, diagrams, runbooks)

Scope Factors

• Geography: multi-site / regional to global scope
• Complexity: implements non-trivial changes; supports projects
• People: may mentor junior staff; leads small workstreams
• Budget: influences circuit/hardware needs; no direct P&L
• On-call: rotation for escalations and after-hours changes

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status. If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [e-mail]. Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants. Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense. Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.