Associate Vice President Organizational Operations

United Way of New York City; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

United Way of New York City seeks an experienced Associate Vice President of Organizational Operations to lead cross-functional initiatives, optimize systems, and strengthen workflows across Finance, Legal, and Human Capital. This hands-on role focuses on building scalable processes and improving operational efficiency for mission-driven work in New York City.

The successful candidate will manage complex projects, oversee procurement, and develop operational dashboards, reporting, and

Qualifications

• 7+ years in organizational operations or related field.
• At least 5 years managing projects and online business systems.
• Experience with procurement, vendor management, contracts, and budgets.
• Ability to lead cross-functional initiatives and drive process improvements.

Responsibilities

• Lead cross-functional initiatives and oversee key business systems.
• Develop project plans with objectives, timelines, responsibilities, risks and success measures.
• Build dashboards and reports in Monday.com or similar systems.
• Oversee procurement processes and vendor management.
• Maintain compliance calendars and reporting.
• Supervise staff and manage budgets and resources.

Skills

Cross-functional collaboration

Analytical skills

Project management

Budget management

Vendor management

Education

Bachelor's degree or equivalent experience

Tools

FLUXX

Monday.com

CONCUR

SharePoint

Microsoft Office

Job description

United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility. Together, we meet today’s most urgent needs while building transformative solutions for tomorrow — striving for health, opportunity, and prosperity for every New Yorker in every neighborhood. Part of the United Way Worldwide system, one of the world’s most recognized charitable brands, we believe that New Yorkers deserve to thrive where they live and envision a future where all New Yorkers have the resources they need to live long, healthy lives in flourishing and resilient neighborhoods. We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.

Help Build the Systems That Make Mission Driven Work Possible

United Way of New York City is seeking a strategic, hands-on operational leader to strengthen the projects, systems, procurement practices, compliance processes, and workflows that support our organization.

The Associate Vice President, Organizational Operations will lead cross-functional initiatives, oversee key business systems, and partner with Finance, Legal, Human Capital, and program teams to turn complex priorities into clear plans and sustainable practices.

This is an opportunity for an experienced operator who enjoys improving how organizations work and building systems that help people succeed.

What You Will Lead

• Manage complex, cross-functional projects from planning through implementation and evaluation.
• Develop project plans that establish objectives, responsibilities, timelines, deliverables, risks, and measures of success.
• Serve as the operational lead for FLUXX, CONCUR, Monday.com, and other Operations-owned systems.
• Strengthen system governance, access, workflows, documentation, training, adoption, and user support.
• Build Monday.com boards, automations, dashboards, and reports that provide visibility into organizational priorities.
• Oversee procurement processes, vendor selection, purchasing-card administration, memberships, subscriptions, and related documentation.
• Maintain compliance calendars and coordinate work connected to governmental requirements, funder obligations, third-party filings, and United Way Worldwide reporting.
• Improve organizational processes, internal controls, operational efficiency, and the employee and user experience.
• Develop operational dashboards and metrics that identify progress, risks, bottlenecks, and opportunities.
• Supervise and develop assigned staff and manage budgets and organizational resources.

What You Bring

• Minimum of seven (7) years of progressively responsible experience in organizational operations, project management, business systems, administration, or a related area; at least 10 years preferred.
• At least five years of experience managing projects and administering online business systems.
• Demonstrated success leading cross-functional initiatives and improving systems, workflows, and business processes.
• Experience with procurement, vendor management, contracts, compliance, staff supervision, and budget management.
• Strong analytical, organizational, project-management, and communication skills.
• Sound judgment and the ability to manage competing priorities, identify risk, and follow through on commitments.
• Proficiency with Microsoft Office, SharePoint, project-management platforms, and FLUXX or a comparable system.
• A bachelor’s degree in a related field is preferred; equivalent relevant experience and training may be considered.
• Experience with Monday.com and CONCUR is strongly preferred. Project Management certification is a plus.
• The successful candidate will combine systems thinking with practical execution, build productive relationships across departments, guide teams through change, and take ownership of timely, high-quality results.

Associate Vice President, Organizational Operations