Associate Vice President of Enrollment Management & Student Services

Southside Va Community College; Virginia (MN); On-site; USD 960 - 130,000; Full time

Job summary

Southside Virginia Community College (SVCC) seeks an experienced, collaborative leader for the role of Associate Vice President of Enrollment Management & Student Services. The position provides executive leadership across Admissions & Records, Financial Aid, Veterans Affairs, and Student Experience, with responsibility for strategic enrollment initiatives and staff development.

Reporting to the Vice President, the AVP will advance the college’s enrollment management plan, optimize

Qualifications

• Demonstrated experience supervising and developing staff.
• Experience leading cross-functional teams and strategic initiatives.
• Knowledge of enrollment management, admissions, and financial aid systems.

Responsibilities

• Provide executive leadership for Admissions & Records, Financial Aid & Veterans Affairs, and Student Experience.
• Partner with the Vice President to implement the Strategic Enrollment Management Plan.
• Provide leadership for enrollment technologies (e.g., CRM and navigation tools).
• Oversee student conduct processes and initial review of complaints and grievances.
• Supervise registrars and coordinators, manage budgets, and set service standards.
• Use data and metrics to improve enrollment initiatives and decision-making.

Skills

Leadership

Analytical skills

Communication

Project management

Education

Master's degree in higher education administration or related field

Job description

Title: Associate Vice President of Enrollment Management & Student Services

Agency: Southside Va Community College

Location: Brunswick - 025

FLSA: Exempt

Hiring Range: $96,300 to $130,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Established in 1970, Southside Virginia Community College (SVCC) is one of 23 colleges in the Virginia Community College System, with seven locations across several counties, including Brunswick, Charlotte, Nottoway, Mecklenburg, Greensville, and Halifax. SVCC serves the largest community college region in the state, covering ten counties and one city.

SVCC is located in a beautiful rural region renowned for its rolling hills, pine and hardwood forests, and farmland, and is home to two popular lakes: Gaston and Kerr. We offer a welcoming learning environment and are accredited to award associate degrees. The college offers a diverse range of programs, including developmental studies, academic, technical, and lifelong education. SVCC empowers students to build skills, knowledge, and leadership, preparing them to thrive in a changing society.

Thank you for considering employment with Southside Virginia Community College (SVCC). We are dedicated to attracting and retaining a talented workforce, which has earned us recognition as a Great College to Work For by The Chronicle of Higher Education for several consecutive years. Committed to ensuring equal educational opportunities for all students, SVCC values the diverse backgrounds and perspectives of our students, faculty, staff, and the communities we serve. For more information, please visit southside.edu

Ready to Lead Enrollment Operations and Advance Student Success?

Southside Virginia Community College is seeking an experienced, collaborative, and student-centered leader to serve as the Associate Vice President of Enrollment Management & Student Services.

Reporting directly to the Vice President of Enrollment Management & Student Success, this executive leadership position provides operational leadership for Enrollment Operations, Enrollment Recruitment, Onboarding & Student Experience, Student Accountability & Resolution, and Enrollment Management Technologies. The Associate Vice President partners with the Vice President to implement the College's Strategic Enrollment Management Plan and advance initiatives that strengthen recruitment, enrollment, persistence, completion, and the overall student experience.

The position provides executive operational leadership for Admissions & Records, Financial Aid & Veterans Affairs, and Student Experience, including College Navigators, Recruiters, and Career Coaches. The Associate Vice President also provides administrative oversight of the College's student conduct process, the initial review of student complaints and grievances, and serves as the Deputy Title IX Coordinator.

This position serves all Southside Virginia Community College campuses, centers, and instructional locations and offers an opportunity to help shape the future of a growing community college by leading enrollment operations, strengthening the student experience, and partnering with senior leadership to advance institutional priorities. This is a highly engaged leadership position for an executive who enjoys building teams, improving processes, solving operational challenges, and working closely with staff to deliver exceptional student services.

Key Responsibilities:

The Associate Vice President will:

• Provide executive operational leadership for Admissions & Records, Financial Aid & Veterans Affairs, and Student Experience, including College Navigators, Recruiters, and Career Coaches, by partnering with department leaders to ensure operational performance, regulatory compliance, service excellence, staffing, and continuous improvement across these functions.
• Partner with the Vice President to implement the College's Strategic Enrollment Management Plan and advance recruitment, enrollment, persistence, and completion goals.
• Provide functional leadership for EAB Navigate, Salesforce CRM, and other enrollment technologies that support student engagement, communications, and operational effectiveness.
• Provide administrative oversight of student conduct, the initial review of student complaints and grievances, behavioral intervention, threat assessment, and Deputy Title IX Coordinator responsibilities.
• Supervise the Registrar, Coordinator of Financial Aid & Veterans Affairs, and Student Experience Coordinator while developing staff, managing assigned budgets, establishing service standards, and promoting continuous improvement.
• Use data and performance metrics to evaluate enrollment initiatives, support evidence-based decision-making, and improve operational effectiveness.
• Represent the Vice President and the College on assigned committees, partnerships, and external organizations.

Minimum Qualifications:

• Master's degree from an accredited institution recognized by the U.S. Department of Education in Higher Education Administration, Educational Leadership, Student Affairs, Public Administration, Business Administration, or a closely related field.
• Minimum of five years of progressively responsible administrative leadership experience in higher education, including responsibility for one or more of the following: enrollment management, admissions, recruitment, financial aid, registrar services, retention, student affairs, or student success.
• Demonstrated experience supervising, mentoring, and developing professional staff and building collaborative, high-performing teams
• Demonstrated experience overseeing multiple departments or functional areas, including staffing, service standards, budgets, and resource allocation
• Demonstrated experience developing, implementing, and evaluating strategic initiatives related to recruitment, enrollment, retention, persistence, completion, or student success
• Demonstrated experience leading strategic planning, organizational change, and cross-functional initiatives, including improving policies, procedures, workflows, and services to increase operational efficiency and improve the student experience
• Demonstrated experience using institutional, enrollment, and student success data to identify trends, evaluate initiatives, inform decisions, and improve outcomes
• Experience using student information systems, CRM platforms, data dashboards, or other enrollment technologies to support recruitment, engagement, enrollment, retention, or operational effectiveness
• Knowledge of federal Title IV financial aid regulations and of federal and state regulations, policies, and compliance requirements for enrollment and student services (e.g., FERPA, Title IX, Clery, ADA/Section 504)
• Demonstrated experience working with senior leadership, faculty, staff, students, and external partners to advance institutional priorities and resolve complex operational or student-related issues
• Excellent leadership, organizational, analytical, communication, and project management skills

Additional Considerations:

• Demonstrated experience administering federal Title IV financial aid programs.
• Earned a doctorate from a regionally accredited institution
• Community college administrative experience
• Experience within the Virginia Community College System
• Experience leading the implementation of a Strategic Enrollment Management Plan
• Experience serving as an administrator for EAB Navigate, Salesforce CRM, or comparable higher education technologies
• Experience with Oracle PeopleSoft and other student information systems
• Experience administering student conduct, Title IX, student complaints, or behavioral intervention processes
• Experience with accreditation, institutional planning, and organizational effectiveness