Associate Vice President of Enrollment Management & Student Services

Virginia Community Colleges; Virginia (MN); On-site; USD 96,000 - 130,000; Full time

Job summary

Southside Virginia Community College (SVCC) is seeking an experienced, collaborative leader to serve as the Associate Vice President of Enrollment Management & Student Services. This executive role directs Admissions & Records, Financial Aid, Veterans Affairs, and Student Experience, partnering with the Vice President to advance enrollment strategies and student success.

The ideal candidate will have a master’s degree in a relevant field, at least five years of senior higher‑ed

Qualifications

• Master’s degree in higher education, administration, or related field.
• Minimum five years of progressively responsible administrative leadership in higher education.
• Experience supervising and developing staff; building collaborative teams.
• Experience overseeing multiple departments, budgets, and resource allocation.
• Experience developing and evaluating strategic enrollment initiatives.
• Experience using enrollment data to improve outcomes and working with senior leadership.

Responsibilities

• Provide executive leadership for Admissions & Records, Financial Aid, Veterans Affairs, and Student Experience.
• Partner with the VP to implement the Strategic Enrollment Management Plan and advance recruitment and persistence goals.
• Provide leadership for enrollment technologies (e.g., EAB Navigate, Salesforce CRM).
• Oversee student conduct processes and initial review of complaints and grievances with Deputy Title IX responsibilities.
• Supervise staff such as Registrars and Financial Aid coordinators; manage budgets and service standards.
• Use data and performance metrics to evaluate initiatives and improve operational effectiveness.
• Represent the VP and the College on committees and external partnerships.

Skills

Strategic leadership

Communication skills

Project management

Analytical thinking

Team building

Change management

Education

Master’s degree in Higher Education Administration or related field

Tools

EAB Navigate

Salesforce CRM

Oracle PeopleSoft

Data dashboards

Job description

Associate Vice President of Enrollment Management & Student Services

Southside Virginia Community College ( SVCC ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity, or other non-merit factors. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, 434-949-1005.

SVCC is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Act (ADA and ADAAA), to provide reasonable accommodations to applicants in need of access to the application, interviewing, and selection processes when requested.

We are a “Virginia Values Veterans” (V3) stage agency that provides hiring preference to Veterans and members of the Virginia National Guard in support of Executive Order 29 (2010). If you are a Veteran or a Virginia National Guard Member, we urge you to respond accordingly on your state application.

Job Description

Established in 1970, Southside Virginia Community College ( SVCC ) is one of 23 colleges in the Virginia Community College System, with seven locations across several counties, including Brunswick, Charlotte, Nottoway, Mecklenburg, Greensville, and Halifax. SVCC serves the largest community college region in the state, covering ten counties and one city.

SVCC is located in a beautiful rural region renowned for its rolling hills, pine and hardwood forests, and farmland, and is home to two popular lakes: Gaston and Kerr. We offer a welcoming learning environment and are accredited to award associate degrees. The college offers a diverse range of programs, including developmental studies, academic, technical, and lifelong education. SVCC empowers students to build skills, knowledge, and leadership, preparing them to thrive in a changing society.

Thank you for considering employment with Southside Virginia Community College ( SVCC ). We are dedicated to attracting and retaining a talented workforce, which has earned us recognition as a Great College to Work For by The Chronicle of Higher Education for several consecutive years. Committed to ensuring equal educational opportunities for all students, SVCC values the diverse backgrounds and perspectives of our students, faculty, staff, and the communities we serve. For more information, please visit southside.edu

Ready to Lead Enrollment Operations and Advance Student Success?

Southside Virginia Community College is seeking an experienced, collaborative, and student-centered leader to serve as the Associate Vice President of Enrollment Management & Student Services.

Reporting directly to the Vice President of Enrollment Management & Student Success, this executive leadership position provides operational leadership for Enrollment Operations, Enrollment Recruitment, Onboarding & Student Experience, Student Accountability & Resolution, and Enrollment Management Technologies. The Associate Vice President partners with the Vice President to implement the College’s Strategic Enrollment Management Plan and advance initiatives that strengthen recruitment, enrollment, persistence, completion, and the overall student experience.

The position provides executive operational leadership for Admissions & Records, Financial Aid & Veterans Affairs, and Student Experience, including College Navigators, Recruiters, and Career Coaches. The Associate Vice President also provides administrative oversight of the College’s student conduct process, the initial review of student complaints and grievances, and serves as the Deputy Title IX Coordinator.

This position serves all Southside Virginia Community College campuses, centers, and instructional locations and offers an opportunity to help shape the future of a growing community college by leading enrollment operations, strengthening the student experience, and partnering with senior leadership to advance institutional priorities. This is a highly engaged leadership position for an executive who enjoys building teams, improving processes, solving operational challenges, and working closely with staff to deliver exceptional student services.

Position Number 276FA061

Pay Band UG

Hiring Range $96,300 to $130,000

Full Time or Part Time Full Time

Work Schedule Monday through Friday, day hours; evenings and weekends as needed. This position requires availability to work across all SVCC locations and is not restricted to a specific site.

Telework options: Yes

Bilingual or multilingual skill requirement or preference: No

Key Responsibilities

The Associate Vice President will:

• Provide executive operational leadership for Admissions & Records, Financial Aid & Veterans Affairs, and Student Experience, including College Navigators, Recruiters, and Career Coaches, by partnering with department leaders to ensure operational performance, regulatory compliance, service excellence, staffing, and continuous improvement across these functions.
• Partner with the Vice President to implement the College’s Strategic Enrollment Management Plan and advance recruitment, enrollment, persistence, and completion goals.
• Provide functional leadership for EAB Navigate, Salesforce CRM , and other enrollment technologies that support student engagement, communications, and operational effectiveness.
• Provide administrative oversight of student conduct, the initial review of student complaints and grievances, behavioral intervention, threat assessment, and Deputy Title IX Coordinator responsibilities.
• Supervise the Registrar, Coordinator of Financial Aid & Veterans Affairs, and Student Experience Coordinator while developing staff, managing assigned budgets, establishing service standards, and promoting continuous improvement.
• Use data and performance metrics to evaluate enrollment initiatives, support evidence-based decision-making, and improve operational effectiveness.
• Represent the Vice President and the College on assigned committees, partnerships, and external organizations.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Master’s degree from an accredited institution recognized by the U.S. Department of Education in Higher Education Administration, Educational Leadership, Student Affairs, Public Administration, Business Administration, or a closely related field.
• Minimum of five years of progressively responsible administrative leadership experience in higher education, including responsibility for one or more of the following: enrollment management, admissions, recruitment, financial aid, registrar services, retention, student affairs, or student success.
• Demonstrated experience supervising, mentoring, and developing professional staff and building collaborative, high-performing teams
• Demonstrated experience overseeing multiple departments or functional areas, including staffing, service standards, budgets, and resource allocation
• Demonstrated experience developing, implementing, and evaluating strategic initiatives related to recruitment, enrollment, retention, persistence, completion, or student success
• Demonstrated experience leading strategic planning, organizational change, and cross-functional initiatives, including improving policies, procedures, workflows, and services to increase operational efficiency and improve the student experience
• Demonstrated experience using institutional, enrollment, and student success data to identify trends, evaluate initiatives, inform decisions, and improve outcomes
• Experience using student information systems, CRM platforms, data dashboards, or other enrollment technologies to support recruitment, engagement, enrollment, retention, or operational effectiveness
• Knowledge of federal Title IV financial aid regulations and of federal and state regulations, policies, and compliance requirements for enrollment and student services (e.g., FERPA , Title IX, Clery, ADA /Section 504)
• Demonstrated experience working with senior leadership, faculty, staff, students, and external partners to advance institutional priorities and resolve complex operational or student-related issues
• Excellent leadership, organizational, analytical, communication, and project management skills

Additional Considerations

• Demonstrated experience administering federal Title IV financial aid programs.
• Earned a doctorate from a regionally accredited institution
• Community college administrative experience
• Experience within the Virginia Community College System
• Experience leading the implementation of a Strategic Enrollment Management Plan
• Experience serving as an administrator for EAB Navigate, Salesforce CRM , or comparable higher education technologies
• Experience with Oracle PeopleSoft and other student information systems
• Experience administering student conduct, Title IX, student complaints, or behavioral intervention processes
• Experience with accreditation, institutional planning, and organizational effectiveness

Operation of a State Vehicle

Operation of a State Vehicle Yes

Supervises Employees Yes

Required Travel

Travel to SVCC campuses, centers, meetings, and training/conferences with access to a state vehicle.

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).