Associate Vice President, Enterprise Clinical Services Internal Communication (Hybrid)

Advocate Health; Charlotte (NC); On-site; USD 140,000 - 180,000; Full time

Job summary

Advocate Health seeks an Associate Vice President, Enterprise Clinical Services Internal Communication to shape communication strategies that advance our business objectives, culture, and transformation across Clinical Services and the enterprise.

You will advise senior leaders, translate complex clinical strategies into clear messages, and drive activation and change communications to engage physicians, nurses, leaders, and teammates.

Qualifications

• Ten or more years of progressive strategic communications experience, including internal communications and transformation.
• Experience advising senior executives and providing communication counsel on complex priorities and change.
• Experience partnering across functions such as People, Legal, Operations, Marketing, and clinical leadership.

Responsibilities

• Develop and implement internal communication strategies aligned with enterprise objectives, culture, and transformation priorities.
• Serve as trusted advisor to senior leaders on complex needs, change, crises, and strategic initiatives.
• Lead engagement, activation, and change communication to strengthen understanding, alignment, and adoption.
• Translate complex business and clinical strategies into clear messages for physicians, nurses, leaders, and teammates.
• Partner with People Operations to distribute multimedia content across intranet, email, town halls, video, and print.
• Collaborate on enterprise leadership events, town halls, and activation experiences.
• Lead storytelling connecting clinical priorities to enterprise strategy and purpose.
• Ensure messaging consistency across Clinical Services and broader enterprise.
• Advance listening and two-way communication to strengthen feedback loops.
• Represent Enterprise Clinical Services through advisory councils and feedback mechanisms.

Skills

Strategic communications

Executive communication

Change management

Leadership advisory

Stakeholder management

Healthcare communications

Job description

Join Us in Redefining Care

At Advocate Health, we are committed to helping people live well by delivering exceptional care with compassion, innovation, and expertise. We are seeking an accomplished Associate Vice President, Enterprise Clinical Services Internal Communication to shape communication strategies that advance our business objectives, strengthen our culture, and support organizational transformation.

As a trusted advisor to senior executives and enterprise leaders, you will lead communication strategies across Clinical Services and the broader enterprise. Your work will connect strategy to the physicians, advanced practice providers, nurses, leaders, and teammates delivering care while building understanding, trust, and engagement across the organization.

About This Opportunity

This is an opportunity to lead internal communication strategy for Enterprise Clinical Services across acute and ambulatory care. You will guide executive, leadership, engagement, listening, activation, and change communications connected to critical priorities, including safety, quality, and patient experience.

You will bring an enterprise perspective to complex communication opportunities and challenges, strengthen communication advisory capabilities, and promote consistent and compelling messaging across Clinical Services, divisions, areas, and departments. Through strategic counsel, storytelling, and two-way communication, you will help leaders engage their teams and translate enterprise priorities into meaningful action.

What You’ll Do

• Develop and implement innovative communication strategies and activation plans aligned with Enterprise Clinical Services and enterprise business objectives, culture, and transformation priorities.
• Serve as a trusted strategic advisor to senior leaders, including Enterprise CEOC members, on complex communication needs, organizational change, sensitive issues, crises, and strategic initiatives.
• Lead people, engagement, leadership activation, and change communication strategies that strengthen understanding, alignment, and adoption.
• Translate complex business and clinical strategies into clear, concise, and compelling messages for physicians, advanced practice providers, nurses, leaders, and teammates.
• Partner with People Operations and Optimization to develop and distribute multimedia content across internal channels, including the intranet, email, town halls, video, and print.
• Collaborate with People Activation Events to develop enterprise leadership events, town halls, and other activation experiences.
• Lead storytelling that connects acute and ambulatory care priorities, safety, quality, and patient experience to Advocate Health’s enterprise strategy and purpose.
• Ensure communication consistency and alignment across Clinical Services, divisions, areas, departments, and broader enterprise messaging.
• Advance listening and two-way communication strategies that strengthen feedback loops and facilitate meaningful dialogue across the organization.
• Represent Enterprise Clinical Services through communication advisory councils and feedback mechanisms to elevate issues, share insights, and assess communication effectiveness.
• Establish best-practice measures to evaluate communication and engagement efforts, using insights to continuously improve strategies and capabilities.
• Lead and develop a high-performing communications team while fostering strategic partnership, collaboration, business acumen, and continuous improvement.

What You’ll Bring

• Ten or more years of progressive strategic communications experience, including significant experience in internal communications, organizational change, and transformation.
• Demonstrated success advising senior executives and providing communication counsel on complex business priorities, sensitive issues, and organizational change.
• Experience partnering across functions such as People, Legal, Operations, Marketing, and clinical leadership.
• A proven track record of establishing and leading strategic internal communication and change programs within a large, complex organization.
• Experience building communication capabilities that strengthen organizational alignment, engagement, and effectiveness.
• Proven success leading, coaching, and developing high-performing communications teams.
• Deep expertise in executive communication, leadership advisory, change communication, and transformation strategy.
• Strong business acumen and the ability to translate complex business and clinical priorities into clear, engaging stories.
• An enterprise mindset with experience influencing and leading across highly matrixed organizations.
• Exceptional judgment, discretion, and risk management capabilities.
• The ability to balance strategic thinking, relationship management, and high-quality execution.
• Excellent executive presence, communication, collaboration, and stakeholder-influence skills.

Preferred

• Strategic communications leadership experience within healthcare or another large, highly complex, mission-driven organization.
• Experience communicating with clinical audiences, including physicians, advanced practice providers, nurses, and clinical leaders.
• Experience leading communication strategies related to acute care, ambulatory care, safety, quality, or patient experience.
• Experience developing communication measurement frameworks and using engagement insights to improve communication effectiveness.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.