Director, Enterprise Clinical Services Internal Communication (Hybrid)

Advocate Health; Charlotte (NC); On-site; USD 140,000 - 210,000; Full time

Job summary

Advocate Health is seeking a Director, Enterprise Clinical Services Internal Communication to shape internal and executive communications for enterprise nursing priorities. You will translate complex clinical and business strategies into clear messaging for nurses and leaders across acute and ambulatory care, driving engagement and transformation initiatives.

You will partner with senior nursing leaders and People Operations to deliver multimedia content, town halls, and enterprise events while

Qualifications

• Seven or more years of progressive experience in strategic communications, including significant experience in internal and executive communications within a large, complex organization.
• Demonstrated experience advising senior executives and developing executive communications, leadership messaging, and strategic communication plans.
• Strong experience leading communication strategies for complex organizational priorities, transformation initiatives, and periods of change.
• Proven ability to translate complex clinical, operational, and business strategies into clear and engaging communications for diverse audiences.
• Deep expertise in change communication, executive communication, leadership advisory, and transformation strategy.
• Strong business acumen and the ability to connect communication strategies to organizational priorities and measurable outcomes.
• Exceptional strategic storytelling, writing, editing, and presentation-development skills.
• Experience building strong relationships across functions and organizational levels within a highly matrixed environment.
• Ability to navigate ambiguity, exercise sound judgment, manage risk, and lead complex communication strategies from development through execution.
• Strong people leadership, coaching, and talent-development capabilities.
• Ability to balance strategic thinking with thoughtful, high-quality execution.

Responsibilities

• Develop and implement internal communication strategies and activation plans aligned with Enterprise Clinical Services, nursing, and broader enterprise priorities.
• Serve as a trusted communication advisor to senior nursing leaders, providing counsel during organizational change, complex issues, and strategic initiatives.
• Develop executive communications, leadership messaging, presentations, talking points, and communication plans that help nursing executives communicate with a clear, consistent, and authentic voice.
• Translate complex nursing, clinical, operational, and business strategies into clear, concise, and compelling communications for nurses and nursing leaders across acute and ambulatory care settings.
• Lead people, engagement, and change communication strategies that strengthen understanding, support adoption, and equip nursing leaders to activate key priorities with their teams.
• Drive strategic storytelling that connects nursing priorities, including evolving models of care, workforce initiatives, technology and innovation, and clinical excellence, to the broader Enterprise Clinical Services and Advocate Health strategy.
• Partner with People Operations and Optimization to develop and distribute multimedia content through internal channels, including intranet, email, video, town halls, and print.
• Partner with People Activation Events to develop enterprise nursing leadership events, town halls, and other activation experiences.
• Ensure communication is consistent and aligned across enterprise nursing, divisions, departments, and care settings.
• Advance listening and two-way communication strategies that elevate nurse voices, strengthen feedback loops, encourage shared decision-making, and facilitate meaningful dialogue between nurses and leaders.
• Develop communication strategies that strengthen nurse engagement, connection, and retention while helping nursing leaders communicate consistently and authentically with their teams.
• Build strong partnerships across Enterprise Clinical Services, People and Culture, communications, operations, and other key business functions.
• Monitor and measure nursing communication and engagement efforts using best-practice measures, feedback, and insights to continuously improve communication effectiveness.
• Promote a culture of high performance, continuous improvement, collaboration, and strategic partnership.

Skills

Strategic communications

Executive communications

Change communication

Storytelling

Stakeholder engagement

Leadership advisory

Presentation development

Change management

Relationship building

Ambiguity navigation

Job description

Join Us in Redefining Care

At Advocate Health, we are committed to helping people live well by advancing clinical excellence, innovation, and an exceptional teammate experience.

We are seeking a Director, Enterprise Clinical Services Internal Communication to lead internal and executive communication strategies that advance enterprise nursing priorities, strengthen engagement, and support the continued transformation of nursing across Advocate Health.

As a trusted advisor to senior nursing leaders, you will translate complex clinical and business strategies into clear, compelling, and relevant communications for nurses and nursing leaders across acute and ambulatory care settings. You will help connect nursing teammates to the organization's vision for the future of nursing, including evolving care models, workforce priorities, technology and innovation, clinical excellence, and the nursing teammate experience.

About This Opportunity

This is an opportunity to shape how nursing strategies and priorities are understood and activated across a large, complex healthcare organization.

The Director will lead communication strategies that strengthen leadership visibility, elevate the voice of nurses, and create greater connection between nursing teammates, nursing leaders, Enterprise Clinical Services, and Advocate Health's broader organizational strategy.

Through strategic storytelling, executive communication, listening, and leader engagement, this role will help build understanding, trust, and alignment while supporting efforts to engage and retain nurses across the enterprise.

What You'll Do

• Develop and implement internal communication strategies and activation plans aligned with Enterprise Clinical Services, nursing, and broader enterprise priorities.
• Serve as a trusted communication advisor to senior nursing leaders, providing counsel during organizational change, complex issues, and strategic initiatives.
• Develop executive communications, leadership messaging, presentations, talking points, and communication plans that help nursing executives communicate with a clear, consistent, and authentic voice.
• Translate complex nursing, clinical, operational, and business strategies into clear, concise, and compelling communications for nurses and nursing leaders across acute and ambulatory care settings.
• Lead people, engagement, and change communication strategies that strengthen understanding, support adoption, and equip nursing leaders to activate key priorities with their teams.
• Drive strategic storytelling that connects nursing priorities, including evolving models of care, workforce initiatives, technology and innovation, and clinical excellence, to the broader Enterprise Clinical Services and Advocate Health strategy.
• Partner with People Operations and Optimization to develop and distribute multimedia content through internal channels, including intranet, email, video, town halls, and print.
• Partner with People Activation Events to develop enterprise nursing leadership events, town halls, and other activation experiences.
• Ensure communication is consistent and aligned across enterprise nursing, divisions, departments, and care settings.
• Advance listening and two-way communication strategies that elevate nurse voices, strengthen feedback loops, encourage shared decision-making, and facilitate meaningful dialogue between nurses and leaders.
• Develop communication strategies that strengthen nurse engagement, connection, and retention while helping nursing leaders communicate consistently and authentically with their teams.
• Build strong partnerships across Enterprise Clinical Services, People and Culture, communications, operations, and other key business functions.
• Monitor and measure nursing communication and engagement efforts using best-practice measures, feedback, and insights to continuously improve communication effectiveness.
• Promote a culture of high performance, continuous improvement, collaboration, and strategic partnership.

What You'll Bring

• Seven or more years of progressive experience in strategic communications, including significant experience in internal and executive communications within a large, complex organization.
• Demonstrated experience advising senior executives and developing executive communications, leadership messaging, and strategic communication plans.
• Strong experience leading communication strategies for complex organizational priorities, transformation initiatives, and periods of change.
• Proven ability to translate complex clinical, operational, and business strategies into clear and engaging communications for diverse audiences.
• Deep expertise in change communication, executive communication, leadership advisory, and transformation strategy.
• Strong business acumen and the ability to connect communication strategies to organizational priorities and measurable outcomes.
• Exceptional strategic storytelling, writing, editing, and presentation-development skills.
• Experience building strong relationships across functions and organizational levels within a highly matrixed environment.
• Ability to navigate ambiguity, exercise sound judgment, manage risk, and lead complex communication strategies from development through execution.
• Strong people leadership, coaching, and talent-development capabilities.
• Ability to balance strategic thinking with thoughtful, high-quality execution.

Preferred

• Experience supporting communications in healthcare, clinical services, nursing, or another highly complex and regulated environment.
• Experience developing communications for clinical transformation, workforce initiatives, emerging technology, or evolving models of care.
• Experience leading listening strategies, leadership events, town halls, and other large-scale engagement initiatives.
• Experience measuring communication effectiveness and using insights to improve communication and engagement strategies.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.