Associate Telephone Operator - Part Time, Evenings

Dartmouth-Hitchcock; Keene (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a call center representative. In this role, you will be the first point of contact for patients and staff, assisting with calls in a dynamic 24/7 environment. Your exceptional communication and customer service skills will be vital in providing accurate information and ensuring a positive experience for all callers. This position offers the opportunity to work in a supportive team atmosphere, where your contributions will have a meaningful impact on the healthcare experience. If you thrive in a fast-paced setting and are passionate about helping others, this role is perfect for you.

Qualifications

• 1 year of experience in a telephone-based customer service role, preferably in healthcare.
• Ability to use multiple software programs in a fast-paced environment.

Responsibilities

• Answer, transfer, and place calls with appropriate telephone etiquette.
• Provide exceptional customer service and support to callers and staff.

Skills

Customer Service Skills

Listening Skills

Problem Solving

Communication Skills

Interpersonal Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Multiple Software Programs

Telephone Systems

Job description

Overview

This position is located at Cheshire Medical Center in Keene, NH.

Acts as first contact in assisting callers, patients and staff in placing and receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine the nature and urgency of the call in order to refer and/or respond appropriately.

Responsibilities

1. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
2. Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
3. Promptly and courteously answers questions from external users and provides general information.
4. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
5. Demonstrates proficient computer and telephone/paging skills.
6. Demonstrates exceptional customer service skills.
7. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
8. Demonstrates an ability to perform with precision and accuracy for all switchboard processes for all emergency alarms, codes, or disaster incidents.
9. Proficient in multiple mass communication notification tools.
10. Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
11. Performs other duties as required or assigned.

Qualifications

• High School Diploma or Equivalent.
• One (1) year working in a telephone-based customer service role, preferably in a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use a computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Comply with D-H policies and standards for all actions related to their role.

Required Licensure/Certifications

• None