Associate Telephone Operator - Part time, Evenings

Dartmouth Health; Lebanon (NH); On-site; USD 10,000 - 60,000; Part time

Job summary

Dartmouth Health is seeking a part-time Associate Telephone Operator for evening shifts in Lebanon, NH. This role involves assisting callers, providing customer service, and managing emergency calls in a fast-paced healthcare environment. Candidates should have strong communication skills and a high school diploma. Join a supportive team dedicated to exceptional service.

Qualifications

• 1 year experience in telephone-based customer service or telecommunications.
• Ability to use multiple software programs in a fast-paced environment.

Responsibilities

• Receives, transfers, and places calls using appropriate etiquette.
• Answers questions from external users and provides general information.
• Responds efficiently to emergency codes.

Skills

Communication

Problem Solving

Customer Service

Education

High School Diploma or Equivalent

Tools

Computer Skills

Telephone Skills

Job description

Associate Telephone Operator - Part time, Evenings

Join to apply for the Associate Telephone Operator - Part time, Evenings role at Dartmouth Health.

Overview

This position is on site in Lebanon, NH.

Acts as the first contact in assisting callers, patients, and staff in placing and receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine the nature and urgency of the call in order to refer and respond appropriately.

Responsibilities

• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
• Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
• Promptly and courteously answers questions from external users and provides general information.
• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
• Demonstrates proficient computer and telephone/paging skills.
• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
• Performs all switchboard processes accurately, including emergency alarms, codes, or disaster incidents.
• Proficient in multiple mass communication notification tools.
• Responds efficiently and accurately to emergency codes following designated procedures related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
• Performs other duties as required or assigned.

Qualifications

• High School Diploma or Equivalent.
• One (1) year working in a telephone-based customer service role, preferably in a healthcare environment, or one (1) year telecommunications experience.
• Must be able to use computer/phone for extended periods.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Excellent communication and interpersonal skills; ability to work independently and as part of a team.
• Initiative, self-accountability, and organizational skills.
• Compliance with D-H policies and standards.

Required Licensure/Certifications

• None.

Additional details: Area of Interest: Secretarial/Clerical/Administrative; FTE/Hours: 0.60 - 24 hrs/week; Shift: Evening; Job ID: 30754.

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. We do not discriminate based on disability.