Associate Technology Consultant

ServiceRocket; Palo Alto, Northern (CA, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Share the fruit program

Stock options

Health insurance

Retirement plan/funds saving

Career pathways program

Generous monthly fixed allowances

Generous PTO

Job summary

ServiceRocket in Palo Alto is seeking a curious graduate to join our Service Delivery team and learn by doing. You will build high-quality solutions, collaborate with solution architects, and deliver value to customers across the Atlassian ecosystem.

You will gain hands-on experience in outsourcing, systems integration, and proprietary tooling while working with cross‑functional delivery teams guiding enterprise clients from scoping to outcomes.

Qualifications

• Bachelor's degree in Information Technology or similar; no professional experience required for grads.
• Customer-first mindset and strong problem-solving instincts.
• Willingness to learn our tech stack and contribute to real customer problems.
• Ability to write clean code and tests; comfortable with Python and Bash.
• Strong time-management and proactive communication.

Responsibilities

• Build high-quality solutions with scoped project deliverables.
• Collaborate with solution architects to interpret technical scope.
• Deliver features and fixes that exceed customer expectations.
• Help improve the delivery process with retrospectives and new ideas.
• Share knowledge by pairing with teammates and documenting learnings.

Skills

Python

Bash

Scripting

Education

Bachelor's degree in Information Technology or similar

Job description

G'day!

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

About the Service Delivery area

The Service Delivery area is responsible for providing consulting services to clients, delivering complete project solutions that achieve measurable business improvement through the company's products and services. The team defines and executes the approach for outsourced solutions, systems integration, and proprietary tooling — acting as the bridge between client needs and technical execution.

At ServiceRocket, this means working within a named account, Centers of Excellence (COE) model, where cross-functional delivery teams guide enterprise clients through complex technology transformations — primarily across the Atlassian ecosystem — from initial scoping through to successful outcomes.

What you’ll be doing

• Build high-quality solutions with a focus on scoped project deliverables and long-term maintainability
• Work alongside solution architects to understand technical scope, then help build and iterate on custom implementations based on customer feedback
• Deliver features and fixes that go above and beyond our customers' expectations
• Help us continuously improve our delivery process through retrospection and fresh ideas
• Share what you learn by pairing with and supporting your teammates

What you’ll bring to the table

• A Bachelor's degree in Information Technology or similar. No professional experience required, we're looking for curious grads ready to learn!
• A customer-first mindset and strong problem-solving instincts
• A genuine interest in growing your skills in our tech stack, best practices, and codebase, and contributing to real customer problems with guidance from your team
• The ability to write clean code and tests, and openness to feedback in code reviews and design discussions. Good skills to have a Python, Bash, strong scripting skills, etc.
• Good time-management instincts as you follow through on commitments and aren't afraid to ask for help or learn new tools
• Clear, proactive communication with teammates and customers, including flagging status updates and asking clarifying questions
• A collaborative attitude: you represent your team well, pair with others to learn, and like documenting things to help those who come after you
• Respect for others, follow-through on commitments, and openness to feedback

Your leaders

Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Billy, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!

Perks

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
• Stock options: you have the opportunity to participate in the ownership of the company.
• Health insurance: we support you and your family–your well-being matters.
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
• Career pathways program: you can grow horizontally, vertically, or any way you want.
• Generous monthly fixed allowances: including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
• Generous PTO: plus one cultural heritage and community day to celebrate your story, family, and culture.

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*