Associate Technician-Flex 1

Insight Public Sector; Fort Worth (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Insight Public Sector in Fort Worth, TX is seeking an Associate Technician Flex to install, repair, test, and service a wide range of systems and communication technologies. You will diagnose hardware issues, document activities for billing and compliance, and support depot programs like Hot Swap and Repair.

The role emphasizes customer-focused service, problem-solving, and upskilling opportunities within a people-first, equal-opportunity environment.

Qualifications

• IT-related certificate or diploma required.
• 2–5 years troubleshooting or IT support experience.
• A+ certification preferred.
• Experience as HP/Dell/Lenovo technician preferred.

Responsibilities

• Diagnose and repair hardware and peripheral issues.
• Install and test hardware, follow specific instructions.
• Complete technical documentation for billing, product returns and compliance.
• Support Insight’s depot programs such as Hot Swap and Repair.

Skills

IT cert/diploma

A+ certification

IT support experience 2-5 yrs

Job description

Associate Technician Flex

Location: This role is fully onsite in our Fort Worth, TX office.

Salary: $20/hr

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As a Flex Services Technician, you’ll be the go-to expert installing, repairing, testing, and servicing a wide range of systems and communication technologies. You’ll solve problems, keep clients running smoothly, and help build the digital infrastructure of tomorrow. Diagnosing and repairing hardware and peripheral issues using the most efficient, cost-effective solutions to minimize client downtime.

• Diagnosing and repairing hardware and peripheral issues using the most efficient, cost-effective solutions to minimize client downtime.
• Installing and testing hardware, ensuring everything works flawlessly and following any specialized instructions.
• Completing all required technical documentation for billing, product returns, and compliance.
• Supporting Insight’s depot programs such as Hot Swap and Repair

What we’re looking for:

• IT-related certificate or diploma
• 2–5 years of troubleshooting or IT support experience
• Strong communication, organizational, customer service, and problem-solving skills
• A+ certification (preferred)
• -Previous experience working as certified HP, Dell or Lenovo technician (preferred)

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.