Associate Technical Services Support Specialist

Tyler Technologies; Lawrenceville (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Associate Technical Services Support Specialist, where you will provide essential software support to clients and employees. This role involves diagnosing and resolving technical issues, ensuring client satisfaction through effective communication and documentation. You will work closely with a dedicated team to enhance community development and compliance solutions. With a commitment to employee well-being and career growth, this organization offers a supportive environment to thrive in the public sector. If you are passionate about technology and helping others, this is the perfect opportunity for you.

Benefits

Competitive Benefits

Health and Wellness Programs

Career Development Opportunities

Qualifications

• Bachelor's degree in a relevant field or comparable work experience.
• Experience in ERP solutions or accounting software is preferred.

Responsibilities

• Provide software and hardware support to clients and staff.
• Document client interactions and escalate issues as needed.

Skills

Interpersonal Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Time Management

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Business Administration

Tools

SQL

Client Management Systems

Job description

Associate Technical Services Support Specialist

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The Associate Technical Support Specialist provides basic software support and technical assistance with software problems to Tyler clients and employees. They are responsible for diagnosing and solving client issues in a timely and courteous manner, working independently or with other Technical Support Specialists and Senior Technical Support Specialists to resolve issues with Tyler software products.

Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.

Location

Lawrenceville, Georgia

Travel

0-5%

Responsibilities

1. Provide general software, operating system, and hardware phone support to Tyler Technical Support clients and on-site Implementation staff.
2. Conduct first-level diagnosis of system defects and notify Technical Support Product Managers of findings so the appropriate reports can be submitted.
3. Resolve client inquiries and issues promptly by working with Technical Support Specialists, Senior Technical Support Specialists, and Technical Support Analysts; communicate resolution effectively through email communications.
4. Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
5. Manage open calls by identifying and prioritizing issues according to published policies.
6. Escalate to a senior team member or department member if the situation is beyond the technician's control and additional assistance is needed.
7. Identify and meet service measurements and metrics on a daily, weekly, monthly, and quarterly basis.
8. Participate in formal education and self-study to gain knowledge of Tyler products and services.
9. Assist clients with standard workstation installation of client software for products.
10. Follow documented Tyler Technologies, Inc. policies and procedures.
11. Respect the client's policies and procedures.

Qualifications

• Bachelor's degree in computer science, business administration, or comparable work experience.
• Experience in ERP solutions, accounting software, accounting, or computers.
• Proficiency in using computers and exposure to relational databases or SQL are desired.
• Excellent interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a team environment.
• Demonstrated ability to maintain a positive, professional attitude.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number: 2025-6034

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under law. If you require reasonable accommodation, please contact us at [e-mail] or call 800.646.2633 ext. 791008.