Associate Software Support Specialist, ERP Pro Financial

Tyler Technologies, Inc.; Lawrenceville (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as an Associate Software Support Specialist, where you will provide essential software support for clients using the ERP Pro Financial Management Suite. This entry-level role is ideal for those passionate about helping others and eager to learn in a dynamic environment. You will troubleshoot software issues, manage client inquiries, and advocate for user needs, all while expanding your technical skills. If you thrive in a fast-paced setting and enjoy problem-solving, this is the perfect opportunity to kickstart your career in the tech industry.

Qualifications

• Entry-level position requiring a college degree or relevant experience.
• Knowledge of payroll and accounting principles is essential.

Responsibilities

• Troubleshoot and resolve client inquiries via online and phone support.
• Create or improve documentation throughout the support process.

Skills

Interpersonal Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

College Degree in Accounting or Finance

Comparable Work Experience

Tools

Online Applications

Computer Proficiency

Job description

Associate Software Support Specialist, ERP Pro Financial

Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financial Management Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools, and other government entities — to become more efficient, accessible, and responsive to the needs of citizens.

We have an opening for an Associate Software Support Specialist on our ERP Pro Financials team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved.

The Associate Software Support Specialist is an entry-level position, learning how to ensure the timely resolution of client financial management software. If you have the following competencies, we want to talk to you:

• Strong desire to work with a team that has common goals
• Passion for helping clients and building rapport
• Desire to work in a fast-paced environment where every day offers diverse questions
• Aptitude for problem solving and thinking out-of-the-box

Location

Lubbock, Texas | Orono, Maine

Travel

0-5%

Responsibilities

• Troubleshoot and resolve client inquiries regarding software issues via online and phone support, providing excellent customer service
• Prioritize, analyze, and manage multiple inquiries from a diverse group of clients
• Review new functionality and test new product issues to enhance product knowledge
• Advocate for clients to ensure the software meets their business requirements
• Create or improve documentation throughout the support process
• Expand technological skills and knowledge of Tyler products

Qualifications

• College degree or comparable work experience, preferably in accounting or finance
• Knowledge of payroll and accounting principles
• Proficiency with computers and online applications
• Excellent interpersonal and communication skills
• Analytical skills, especially in technical environments
• Ability to prioritize and handle multiple tasks in a fast-paced, client-focused setting
• Problem-solving skills for troubleshooting basic to moderate issues