Associate Product Support Specialist India

BloomReach Inc.; Mississippi; Remote; USD 45,000 - 75,000; Full time

Job summary

An innovative firm is seeking a dynamic Associate Product Support Specialist to join their expanding Engagement Support Team. In this role, you will provide expert consulting to clients, addressing product and technical inquiries while helping them navigate the Bloomreach Engagement platform. Your analytical skills and problem-solving abilities will be key in delivering exceptional support. This position offers a flexible, virtual-first work environment, with numerous opportunities for personal development and a culture that values trust and freedom. If you're passionate about enhancing customer experiences and eager to grow in a collaborative setting, this is the perfect opportunity for you.

Benefits

Annual medical insurance

Professional education budget

Employee Assistance Program

Subscription to Calm app

Extended parental leave

Volunteering days

DisConnect days

Company performance bonus

Employee referral bonus

Work anniversaries celebrations

Qualifications

• Candidates should have problem-solving skills and analytical thinking.
• Basic understanding of HTML, CSS, and JS is required.

Responsibilities

• Provide consulting to users through live chat covering product and technical questions.
• Help clients create reports, segmentations, and campaigns.

Skills

Problem solving

Analytical thinking

HTML

CSS

JavaScript

Client relationship management

Data analytics

Education

Experience in client facing role

Experience in marketing

Tools

Bloomreach Engagement platform

Shopify

Google BigQuery

Job description

Bloomreach helps businesses personalize the customer experience. It leverages the industry's only real-time customer and product data to train advanced AI, which powers personalized marketing, product discovery, content management, and conversational shopping in a single solution. This AI-driven approach empowers over 1,400 global brands, including Bosch, Puma, and Marks & Spencer, to grow their businesses. With Bloomreach, personalization flows seamlessly across the customer experience. At every point in their journey, customers are connected with the content they want to see and the products they want to buy. Businesses break the limits of ordinary experiences — and drive measurable growth along the way.

We’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as a Associate Product Support Specialist. Are you up for the challenge?

We are looking for candidates who will be flexible to work in a 24/7 work environment.

Tasks and responsibilities:

• Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as:
• Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications)
• Questions about different marketing related topics (e.g. emailing)
• Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
• Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
• As an expert, provide help to other consultants with advanced use-cases.

What we expect of the candidate:

• Basic understanding of HTML, CSS, JS
• Problem solving skills (from identification to resolution)
• Analytical thinking and ability to learn quickly
• English language (advanced or native level)
• Interest in data analytics and online marketing
• Know how to communicate and build relationships over time with clients
• Previous work experience in a client facing role, support or in marketing

What we’ll consider an asset:

• Understanding of the link between frontend and backend, network requests
• Basic understanding of programming (algorithms, conditions, cycles)
• More than 1 year of experience in SaaS company

Added value of the role:

• Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues
• Provide immediate problem-solving to industry professionals
• Identifying and resolving more advanced and non-standard tasks in the Bloomreach Engagement app
• Getting to the root of problems
• Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager
• Working closely together with business consultants, technical consultants and Bloomreach Engagement Academy trainers by providing them with knowledge about the Bloomreach Engagement Platform

Regional benefits:

• Annual medical insurance coverage for yourself and your dependents
• Annual master health check-up up to 4000 INR per month
• Statutory retirement benefits (Provident Fund Gratuity)

More things you'll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what's ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.

We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.

Subscription to Calm - sleep and meditation app.

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.

Everyone gets to participate in the company's success through the company performance bonus.

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries -- Bloomversaries!

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.