Enable job alerts via email!
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
An innovative company is seeking a Support Consultant to empower clients by providing exceptional service and problem-solving expertise. This remote-first role allows you to work flexibly while being part of a globally connected team. You'll build strong client relationships, support team members, and contribute to continuous improvement initiatives. By leveraging your skills in client service and CRM tools, you'll help organizations achieve their philanthropic missions more effectively. Join a culture that values innovation, autonomy, and personal development, making a meaningful impact in the community.
About SmartSimple & Foundant
At SmartSimple and Foundant Technologies, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments.
With the recent merger of SmartSimple and Foundant Technologies, we’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.
As a Support Consultant, you are a trusted advisor and problem solver for Foundant clients. As part of the Client Support team, you will ensure that clients have dependable, fast-moving, and expert resources available whenever they have questions. With both empathy and technical acumen, you must constantly adapt to unpredictable client obstacles, thinking creatively and critically to ensure clients can quickly get back to their philanthropic missions. You will also support the team internally, mentoring and guiding new and less experienced team members with both client problem resolution and their overall growth and development. Overall, the role of Support Consultant encompasses client relationship building, creative technical problem-solving, and internal team support, all aimed at providing exceptional service to clients and fostering a collaborative and successful work environment within the team.
Where You’ll Work:
What You'll Do:
What You'll Need:
Why You’ll Love Working at SmartSimple + Foundant:
SmartSimple and Foundant are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.
In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, SmartSimple and Foundant are also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.