Associate Technical Data Manager - DMX

swa; Dallas (TX); On-site; USD 55,000 - 68,000; Full time

Job summary

Southwest Airlines is seeking an Associate Technical Data Manager to support Technical Operations by creating and updating maintenance-related technical data. You will translate complex requirements into clear work instructions and collaborate with Engineering, Maintenance, and frontline staff to improve document processes.

Ideal candidates have entry-level experience in aircraft maintenance or technical data, must obtain a SIDA badge, and be able to work onsite at our Dallas, TX campus during

Qualifications

• High School Diploma or GED is required.
• Entry-level experience in aircraft maintenance or technical data.
• SIDA badge required or ability to obtain.
• Onsite work in Dallas, TX is required.

Responsibilities

• Assist in preparing, formatting, and updating maintenance-related technical documentation
• Support document change requests and OEM document revisions
• Help manage document change workflows, version control, and digital archives
• Participate in quality checks for clarity, formatting, and compliance with standards
• Interpret basic technical content with guidance and support
• Assist in integrating regulatory directives and OEM updates into technical data
• Learn and apply documentation tools, XML/SGML structures, and template use
• Maintain organized records and contribute to documentation audits
• Support Station visits and maintenance programs
• Collaborate with technical writers and engineers to resolve content questions
• Meet physical ability requirements and perform other duties as directed by leadership

Skills

Technical writing

Documentation

Regulatory docs

MS Office

Cross-functional collaboration

Education

High School Diploma or GED

Tools

XML/SGML tools

Job description

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Job Description:

The Associate Technical Data Manager supports Technical Operations by creating, maintaining, and revising aircraft maintenance technical data that enables safe and compliant operations. They'll partner with frontline Employees, Engineering, and Maintenance Teams to translate technical requirements into clear, executable work instructions while gaining experience with regulatory standards, OEM documentation, and maintenance procedures. They'll support process improvements and innovative tools that enhance how maintenance information is created, managed, and delivered. The Associate Technical Data Manager leverages strong problem-solving, collaboration, and attention to detail to support aircraft reliability, Safety, and continuous improvement.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Responsibilities

• Assist in preparing, formatting, and updating maintenance-related technical documentation
• Support the implementation of document change requests and OEM document revisions
• Help manage document change workflows, version control, and digital archives
• Participate in quality checks for clarity, formatting, and compliance with standards
• Interpret basic technical content with guidance and support
• Assist in integrating regulatory directives and OEM updates into technical data
• Learn and apply documentation tools, XML/SGML structures, and template use
• Maintain organized records and contribute to documentation audits
• Support Station visits, as required to, support Maintenance Programs
• Participate in training, team meetings, and document change improvement projects
• Collaborate with technical writers and engineers and other stakeholder to resolve content-related questions
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

• Foundational understanding of aircraft systems, technical documentation, and maintenance program structures.
• Foundational in interpreting regulatory, OEM documentation, and Engineering documents, such as but not limited to AMM, IPC, ADs, SBs, STCs, Engineering Orders, Design Drawings.
• Foundational in interpersonal and communication skills with the ability to lead, influence, collaborate, and adapt within cross-functional team environments; consistently effective under pressure and within proposed deadlines.
• Strong written and verbal communication skills
• Detail-oriented with a willingness to follow established processes
• Basic technical comprehension and interest in technical documentation
• Familiarity with MS Office; exposure to XML/SGML tools is a plus
• Team-oriented with eagerness to learn and take initiative
• Comfortable working in fast-paced, deadline-driven environments

Education

Required: High School Diploma or GED

Experience

Entry-level experience, developing skills and knowledge in: Aircraft Maintenance, Maintenance Programs, Technical Data Management, and/or Technical Writing

Preferred

Preferred: Experience in Agile methodologies, including Sprints, Scrum Master, and Sprint Planning.

Licensing/Certification

• Must be able to obtain and maintain a SIDA badge and meet all local airport requirements

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform