Associate Maintenance Programs Consultant - DMX

swa; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Southwest Airlines is seeking an Associate MX Programs Consultant to support the Strategy and Initiatives Team. You will serve as a subject matter expert for MX Programs and Technical Data Management, partnering with stakeholders to scope, assess impacts, and drive improvements.

You’ll work with Senior Consultants to enhance regulatory compliance and scalable solutions that boost efficiency in Technical Operations.

Qualifications

• Foundational knowledge of MX Programs and Technical Data Management.
• Strong project management and coordination across teams.
• Experience presenting to senior leaders and influencing outcomes.

Responsibilities

• Develop and implement strategic process improvements for MX Programs and Data Management.
• Analyze data to inform sprint planning and Agile ceremonies.
• Represent the Data Management team in cross‑department initiatives and meetings.
• Apply program management and Agile methodologies to complex projects.

Skills

MX Programs

Strategic process improvements

Agile ceremonies

Data analysis

Stakeholder management

Presentation skills

Education

Bachelor's degree

Tools

Alteryx

Tableau

Microsoft Office 365

Job description

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Associate MX Programs Consultant supports the Strategy and Initiatives Team by serving as a subject matter expert for MX Programs and Technical Data Management. They'll partner with internal and external Stakeholders to intake, scope, and assess project impacts while representing the department in cross-functional and enterprise initiatives. They'll work alongside Senior Consultants to drive process improvements, regulatory compliance, and scalable solutions that improve the efficiency and effectiveness of Technical Operations. The Associate MX Programs Consultant leverages strong project management, technical expertise, communication, and influencing skills to build partnerships and drive successful business outcomes.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsiblities

• Proficient in developing and implementing strategic process improvements within MX Programs and the Technical Data Management function.
• Recognize operational inefficiencies in current processes and understanding the importance in improving them
• Analyze data to prepare for sprint planning and Agile ceremonies as needed, adhering to Agile principles and practices
• Represent the Technical Data Management team in cross-departmental initiatives and meetings
• Applies the usage of standard program, project management, and agile methodologies to address complex projects
• Foundational understanding of formal governance processes and ensure they are followed for programs and projects (i.e. RCB, CASS, SMS etc)
• Proficient in creation and delivering of presentations that are clear and convey key information such as roadmaps, and business cases to support change and drive alignment that can be presented at the executive level
• Proficient representation and lead cross-functional projects and initiatives aimed at addressing unique operational challenges
• Analyze complex data sets to derive insights that inform long-term strategy and business decisions
• Coordinate and facilitate meetings with internal and external stakeholders, including senior leadership
• Provide guidance and oversight to ensure execution of departmental and cross departmental projects in an efficient and compliant manner while ensuring to meet proposed deadlines
• Proactively monitor projects and communicate risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation
• Build working relationships with other team members and provide technical oversight to ensure consistent standards and performance
• Leverage peer influence to drive stakeholder consensus and facilitate decision-making by effectively communicating risks, timelines, and outcomes
• Act as a strategic advisor and change agent to Technical Operations leadership
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Leader

Knowledge, Skills and Abilities

• Foundational understanding of aircraft systems, technical documentation, and maintenance program structures
• Proficient in addressing complex issues and deliver high-quality, forward-thinking solutions aligned with long-term departmental and business objectives
• Experience with using tools such as Alteryx, Tableau, Microsoft Office 365 products
• Proficiency in developing and delivering clear, compelling PowerPoint presentations for varied audiences
• Proficient in ability to manage and prioritize multiple complex projects across cross-functional teams
• Foundational in interpreting regulatory, OEM documentation, and Engineering documents, such as but not limited to AMM, IPC, ADs, SBs, STCs, Engineering Orders, Design Drawings
• Proficient in interpersonal and communication skills with the ability to lead, influence, collaborate, and adapt within cross-functional team environments; consistently