Associate Technical Account Manager

Yardi Systems; Irving (TX); On-site; USD 50,000 - 85,000; Full time

Job summary

Join a forward-thinking company as an Associate Technical Account Manager, where your technical aptitude meets customer service excellence. You will provide vital support for innovative software solutions in the real estate sector, ensuring client satisfaction through effective troubleshooting and relationship-building. This role offers a dynamic work environment, comprehensive training, and opportunities for career growth. With a commitment to community impact and an award-winning culture, this is your chance to make a difference while advancing your career.

Benefits

100% paid employee medical premiums

Company profit-sharing plan

Flexible work arrangements

Comprehensive training programs

Qualifications

• Strong technical aptitude combined with customer service mindset.
• Ability to troubleshoot application issues effectively.

Responsibilities

• Provide exceptional customer support during product implementations.
• Troubleshoot application issues and document resolutions.

Skills

Problem-solving skills

Customer service skills

Analytical skills

Attention to detail

Flexibility

Education

Bachelor's degree in Business

Bachelor's degree in Accounting

Bachelor's degree in Finance

Tools

SQL Server

Web Server

Job description

Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions.

What You’ll Do:

1. Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
2. Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
3. Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
4. Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
5. Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
6. Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.

Who You Are:

1. Bachelor's degree in Business, Accounting, Finance, or a related field.
2. A passion for numbers and strong analytical skills.
3. High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
4. Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
5. Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
6. Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.

Ideal to have:

1. Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
2. SQL Server and Web Server knowledge.
3. Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.

About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work," fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, a company profit-sharing plan, and flexible work arrangements.

Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.