Associate Tech Support Technician (Hybrid - Draper, UT)

Progressive Leasing; Draper (UT); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Full health benefits (medical/dental/視

401k with company match

Paid time off and holidays

Volunteer hours

Job summary

Progressive Leasing is seeking an Associate Tech Support Technician to join our hybrid team in Draper, UT. You’ll support employees via phone, chat, and email, troubleshoot desktop and application issues, and assist with admin tasks to keep systems healthy.

You’ll work in a NOC-like environment and contribute to rapid problem resolution while growing technical and customer-service skills in a FinTech setting.

Qualifications

• Experience in a Help Desk/Service Desk environment.
• 1–2 years of information systems experience, including PC hardware/software.
• Ability to lift up to 40 lbs and perform physical tasks.
• Comfort working in a fast-paced startup environment.
• Familiarity with AI-enabled tools and evolving workflows.

Responsibilities

• Respond to phone, live chat, email, and in-person tech support requests.
• Work a Sunday–Thursday shift, 8:00 AM–4:00 PM MT.
• Escalate issues and provide updates to stakeholders for desktop and app tickets.
• Identify, research, and resolve technical problems.
• Document, track, and monitor problems for timely resolutions.
• Manage multiple technical requests, including peripherals, laptops, desktops, and software installs.
• Provide detailed diagnostics for next-tier support.
• Assist with login issues, account support, and basic system administration.

Skills

Help desk fundamentals

PC hardware & software

Adaptability in startup environment

AI-enabled tools awareness

Tools

Diagnostic tools

Log monitoring tools

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. Associate Tech Support Technician to help grow our company and ensure our mission is achieved!

This role is a hybrid position and will work some in our corporate office in Draper, UT.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE:

Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we join together on the mission of progressing through technology. We believe in taking pride in our engineering, in the relentless pursuit of daily progress, and to bring others with you in your march to the future. We continuously experiment, fail fast, and constantly deliver.

YOU ARE:

A highly skilled tech guru who is quick thinking, pays attention to details, likes a challenge, enjoys learning and will provide critical support to our Progressive Employees across different realms. You’ll be set up in a NOC environment to help the overall health and availability of our systems and company.

Your Day-to-day

• Responds to phone calls, live chats, emails and personal requests for technical support
• Shift: Sunday - Thursday, 8:00 AM - 4:00 PM MT
• Escalate issues and provide updates to stakeholders for desktop and application tickets
• identify, research and resolve technical problems
• Document, Track and monitor problems to ensure a timely resolution
• Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
• Provide detailed diagnostics summary for next tier level support
• Facilitate logins, account support and various other system administration duties

You’ll Bring

• Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment
• 1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software
• Ability to lift, up to 40 lbs.
• Ability to walk, bend, stoop, balance and reach for extended periods of time
• Ability to thrive in a fast-paced, startup environment
• AI-enabled tools are already part of how work gets done across our organization, and that’s only going to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve

We Offer

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.