Associate Tech Support Technician (Hybrid - Draper, UT)

Prog Leasing, LLC; Draper (UT); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Paid Holidays

Paid Volunteer Hours

Tuition Reimbursement

Employee Stock Purchase Program

Diversity & Inclusion

Job summary

Progressive Leasing is hiring an Associate Tech Support Technician to support our corporate systems in a hybrid role based in Draper, UT, assisting Progressive employees with desktop, software, and account access issues.

Candidates should have 1–2 years in information systems, including PC hardware and software experience, and the ability to lift up to 40 lbs. We offer competitive compensation, benefits, 401k, PTO, and opportunities for growth.

Qualifications

• Knowledge of concepts, practices and procedures in a Help Desk/Service Desk Environment.
• 1–2 years information system experience, including 1 year with PC hardware and software.
• Ability to lift up to 40 lbs and work in a fast-paced environment.

Responsibilities

• Responds to phone calls, live chats, emails and personal requests for technical support.
• Escalate issues and provide updates to stakeholders for desktop and application tickets.
• Identify, research and resolve technical problems.
• Document, track and monitor problems to ensure timely resolution.
• Manage and execute requests for multiple technical needs, including peripherals, laptops, desktops and software installation.
• Provide detailed diagnostics summary for next tier level support.
• Facilitate logins, account support and various system administration duties.

Skills

Help Desk

PC Hardware

Software Installation

Tools

Remote support tools

Diagnostics tools

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a BuyNowPayLater (BNPL) platform.

We are currently hiring an Associate Tech Support Technician to help grow our company and ensure our mission is achieved! This role is a hybrid position and will work some in our corporate office in Draper, UT.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we join together on the mission of progressing through technology. We believe in taking pride in our engineering, in the relentless pursuit of daily progress, and to bring others with you in your march to the future. We continuously experiment, fail fast, and constantly deliver.

YOU ARE: A highly skilled tech guru who is quick thinking, pays attention to details, likes a challenge, enjoys learning and will provide critical support to our Progressive Employees across different realms. You’ll be set up in a NOC environment to help the overall health and availability of our systems and company.

YOUR DAY-TO-DAY:

Responds to phone calls, live chats, emails and personal requests for technical support Shift: Sunday - Thursday, 8:00 AM - 4:00 PM MT Escalate issues and provide updates to stakeholders for desktop and application tickets identify, research and resolve technical problems Document, Track and monitor problems to ensure a timely resolution Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation Provide detailed diagnostics summary for next tier level support Facilitate logins, account support and various other system administration duties

YOU’LL BRING:

Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment 1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software Ability to lift, up to 40 lbs. Ability to walk, bend, stoop, balance and reach for extended periods of time Ability to thrive in a fast-paced, startup environment

WE OFFER:

• Competitive Compensation Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave Company Matched 401k Paid Time Off + Paid Holidays + Paid Volunteer Hours Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) Employee Stock Purchase Program Tuition Reimbursement Charitable Gift Matching Job required equipment and services
• Progressive Leasing welcomes and encourages diversity in the workplace
• We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a BuyNowPayLater (BNPL) platform.