Associate, Strategy & Operations: In-Store Merchant Success

DoorDash; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

DoorDash is seeking an Associate, Strategy & Operations for the In Store Rewards initiative to serve as the merchant's day-to-day partner for success. You will report to the Manager, In-Store Strategy and Operations and will build merchant-facing and internal reporting, guide onboarding, and scope tests to drive incremental volume.

This role requires experience in merchant-facing account management or strategy & ops, with a track record of outcomes and the ability to coordinate with Product,

Qualifications

• Experience operating as a merchant-facing Account Manager or Strategy & Ops generalist comfortable owning reporting, onboarding, and experimentation workstreams end-to-end.
• Track record of achieving tangible outcomes and moving needles.
• Experience leading projects, working in a team, and motivating people at all levels across a variety of responsibilities.
• Ability to translate high-level goals into actionable plans & items.
• Excellent Excel skills; SQL knowledge is a bonus.

Responsibilities

• Build and maintain merchant-facing and internal reporting on performance and health.
• Guide new merchants through onboarding so they ramp quickly.
• Scope and run tests that drive incremental volume; turn results into actionable insights.
• Partner with cross-functional teams across DoorDash to keep merchants engaged and growing on the platform.

Skills

Merchant-facing Account Manager

Strategy & Ops generalist

Excel skills

SQL knowledge

Tools

SQL

Job description

About the Team

In Store Rewards is an exciting new vector for DoorDash. We’re driving DoorDash customers into our partners’ physical stores, boosting sales and building long-term loyalty across every channel.We’re crafting a seamless, exciting dining experience; from discovery to dessert. Right now, In Store Rewards lives in the DoorDash app, featuring top restaurant recommendations and exclusive in-store discounts.We’re a scrappy, fast-moving team building a startup within a big company. We take risks, move fast, and roll up our sleeves to make things happen.

About the Role

As the Associate, Strategy & Operations, you act as the merchant's day-to-day partner for making sure they're successful through In Store Rewards. You will report to the Manager, In-Store Strategy and Operations. Core responsibilities will include building and maintaining merchant-facing and internal reporting on performance and health, guiding new merchants through onboarding so they ramp quickly and scoping and running tests that drive incremental volume, turning results into insights the team can act on. You'll partner closely with cross-functional teams across DoorDash to keep merchants engaged and growing on the platform.

You’re excited about this opportunity because you will…

• Build: help launch an exciting new product at DoorDash
• Strategize: Set the strategy for customer experience on In Store Rewards
• Experiment: Scope tests and experiments on everything from activation to optimization
• Implement: Execute new marketing and comms plans to help our customer base grow
• Analyze: Build models to evaluate success and set new goals
• Influence: Work with our Product, Engineering, Operations and Sales teams to scale our In Store experience

We’re excited about you because…

• Experience operating as a merchant-facing Account Manager or Strategy & Ops generalist comfortable owning reporting, onboarding, and experimentation workstreams end-to-end.
• You have an established track record of achieving tangible outcomes and moving needles
• You have experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities
• You can translate high-level goals into applicable plans & action items
• You have excellent Excel skills (can perform complex functions); SQL knowledge a bonus

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$79,600—$117,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives and solving new challenges and own their careers.We'recommittedtosupportingemployees’happiness…

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.