Associate - Product Operations

DoorDash; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Medical/dental/vision

Job summary

DoorDash Drive is expanding with a new vertical and you will own the product and quality strategy to rapidly grow merchant adoption across the United States. You will become the expert on our product, operations, and Merchants, guiding growth and profiling improvements to meet market expectations.

You will collaborate with Business Development, Product, Logistics, and operations teams to shape roadmaps, set requirements, and design high-impact solutions that balance speed and quality for

Qualifications

• Experience building product strategy for new business lines and scale.
• Ability to work with Business Development, Product, Logistics, and operations teams.
• Strong prioritization skills to balance impact, speed, and quality.

Responsibilities

• Drive the product and quality strategy for a new DoorDash Drive business line.
• Become an expert on product, operations, and Merchants to guide growth.
• Monitor service quality and provide recommendations to optimize offerings.

Skills

Cross-functional collaboration

Data-driven analysis

Merchant growth

Product strategy

Job description

About The Team

DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. We are revolutionizing the delivery experience for merchants and customers by offering the next generation of fulfillment services. We're looking for someone to join the Drive New Verticals team to rapidly scale our next big bet in logistics and parcel delivery. This team works closely with multiple cross functional partners to incubate new service offerings and quickly launch new Merchants and revenue on our platform.

About The Role

You will drive the product and quality strategy for one of our newest business lines. You will quickly become an expert about our product, operations, and Merchants. You will be on the forefront of driving Merchant growth by ensuring we have a product strategy aligned with market expectations; monitoring our service quality and deep diving when we deviate from expectations; and providing recommendations to product and operations teams on how to optimize our service offering to meet the growing needs of our Merchant and Customer base. You will perform comprehensive analysis and make insightful recommendations about our business strategy with the ultimate goal of helping DoorDash disrupt a new industry.

You’re Excited About This Opportunity Because You…

• Build - Bring structure to undefined opportunities by creating and implementing high-impact playbooks, models, processes, and tools that help us grow business more quickly and effectively
• Influence - Work cross-functionally with our Business Development, Product, Logistics, and operations teams to influence roadmaps and set requirements
• Prioritize - Understand the needs of our partners, prioritize those needs by impact, assess tradeoffs, and design solutions to drive both speed and quality outcomes
• Analyze - Solve key problems with a data-driven, first-principles approach (identification, sizing, pricing, impact, root causing, trade offs)

We're Excited About You Because…

• Act with urgency and take ownership; you quickly jump on the most important issues and you are capable of driving multiple work streams simultaneously
• Have strong cross-functional skills and experience with projects spanning multiple teams
• You are organized and appreciate the importance of following process and thorough documentation
• Have previous experience working in eCommerce and/or logistics
• Are curious about the business and how things work; you ask great questions and are not afraid to challenge the status-quo

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$74,800-$110,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.