Associate Manager, New Verticals - Retail Strategy & Operations

DoorDash; New York (NY); Hybrid; USD 105,400 - 155,000; Full time

Job summary

DoorDash is seeking an Associate Manager on the Strategy & Operations team to build new Retail products from the ground up, identifying right-to-win areas and coordinating with product, design, analytics, and engineering to launch. This role blends strategy, operations, and product with hands-on prototyping and AI-enabled tooling.

We operate in a hybrid model with some in-person days each month; you’ll report to a Senior Manager in Retail Strategy & Operations.

Qualifications

• 4-6+ years of experience in analytical, cross‑functional environments.
• 2+ years solving problems to build & scale products in a fast-paced, operational environment.
• Owner mindset with a bias for action and taking ownership of outcomes.
• Entrepreneurial mindset with ability to build from the ground up.
• Analytical with ability to pull data in SQL, build Excel models and leverage AI tools.
• Comfort operating at both high-level strategy and detailed execution.
• Bachelor’s degree completed.

Responsibilities

• Strategize from first principles to define optimal strategies for serving customers and merchants.
• Operate by creating tracking dashboards and owning week-over-week movement and quarterly targets.
• Analyze using SQL, Excel, and AI tools to evaluate costs and benefits of programs.
• Experiment by turning strategies into operational experiments with measurable outcomes.
• Build new products across DoorDash Retail, contributing to end-to-end launches.
• Lead, collaborate and influence cross-functional teams to scale Retail initiatives.

Skills

Strategic thinking

Cross-functional collaboration

Analytical mindset

Owner mindset

Entrepreneurial spirit

Data-driven decision making

Education

Bachelor's Degree

Tools

SQL

Excel

AI tools

Job description

About the Team

The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world‑class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more!

About the Role

As we scale Retail and focus on New Bets, we're hiring an Associate Manager on our Strategy & Operations team to build our newest Retail products from the ground up. You will identify net‑new areas where we have a "right to win" and work cross‑functionally with product, design, analytics, and engineering to build and scale great products in those spaces. You will drive analysis‑backed strategy, run operational experiments, and partner with technical and non‑technical teams to take DoorDash's next big Retail product from idea to launch.

This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user research, putting together product visions, and synthesizing complex analyses — all with the leverage of AI tools. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. The scope of this role will continue to evolve as AI tools become more powerful and accessible, and we want someone who finds that trajectory exciting rather than unsettling.

We operate in a hybrid model and spend a few days a month in person together. You will report into a Senior Manager on our Retail Strategy & Operations team and be an individual contributor.

You’re excited about this opportunity because you will…

• Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers and merchants.
• Operate. You’ll create tracking dashboards for your key metrics and own week over week movement as well as quarterly targets for those metrics.
• Analyze. Build models using SQL, Excel, and AI tools to evaluate the economic, operational and strategic costs and benefits of various programs and experiments.
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes.
• Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll launch new products, get 1% better every day, and scale something completely new. This means everything from high‑level strategy to operational details.
• Lead, collaborate and influence. You’ll partner with and influence cross‑functional teams including growth, quality, design, marketing, partnerships and product to build and scale the Retail business.

We’re excited about you because…

• You have 4-6+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross‑functional (e.g., startups, tech, operations, strategy, consulting, banking, or a related experience).
• You are a scrappy thinker. You have 2+ years experience solving problems to build & scale products in a fast‑paced, operational environment.
• You are an owner. You’re always looking for opportunities to better your work product and own the outcome – both the good and the bad.
• You’re entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL, building models in Excel and leveraging AI tools for analysis.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment.
• You have a completed Bachelor’s Degree.

We expect this position to be filled by 9/13/26.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

Pay Range: $105,400 – $155,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.