Sr. Manager, In-Store S&O

DoorDash; Los Angeles (CA); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave 16 weeks

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and basic life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a hands-on Strategy & Operations Associate to drive growth on our DoorDash Reservations Marketplace. You will define and operationalize how merchants grow their reservations on DoorDash.

This role sits at the intersection of Strategy & Operations, Merchant Success, Marketing, and Product. You will turn ambiguous problems into clear playbooks, design repeatable growth motions, and ensure our internal teams are enabled to execute consistently and effectively.

Qualifications

• 7+ years of experience in strategy, operations, consulting, banking, or high-growth tech, with 0-to-1 and 1-to-100 experience.
• Bias to action; thrives in a fast-paced, evolving environment.
• Breakthrough walls mentality; pushes the envelope and makes things happen.
• Clear executive communication; articulates vision to cross-functional partners.
• Proven leadership building and developing high-performing teams.
• Customer and merchant-focused mindset balancing experience with economics.
• AI-native problem solver using AI as a force multiplier.

Responsibilities

• Define and operationalize how merchants grow reservations on DoorDash.
• Turn ambiguous problems into clear playbooks and design repeatable growth motions.
• Ensure internal teams are enabled to execute consistently and effectively.
• Report to a Strategy & Operations Director within the In-Store team.

Skills

7+ years experience

Bias to action

Breakthrough walls

Executive communication

Team leadership

Customer orientation

AI-native problem solver

Job description

About The Team

Strategy & Operations is the engine that drives the DoorDash business forward. We lead priority areas for the company, develop strategies, and drive business outcomes through deep problem solving and strong execution. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees don’t just design strategy, they bring it to life.

About The Team

Strategy & Operations is the engine that drives the DoorDash business forward. We lead priority areas for the company, develop strategies, and drive business outcomes through deep problem solving and strong execution. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees don’t just design strategy, they bring it to life. Within Strategy & Operations, the In-Store team focuses on driving DoorDash customers into our partners’ physical stores, boosting sales and building long-term loyalty across every channel. We are bringing new use cases into the DoorDash app, including In-Store Rewards.

About The Role

DoorDash is looking for a hands-on, ownership-minded Strategy & Operations Associate to drive growth on our DoorDash Reservations Marketplace. In this role, you will be responsible for defining and operationalizing how merchants grow their reservations on DoorDash.

This role sits at the intersection of Strategy & Operations, Merchant Success, Marketing, and Product. You will turn ambiguous problems into clear playbooks, design repeatable growth motions, and ensure our internal teams are enabled to execute consistently and effectively.

You will report to a Strategy & Operations Director within the In-Store team.

You’re Excited About This Opportunity Because You Will…

• Invent the future of local commerce.
• Own new business opportunities from 0-to-1 and 1-to-100 across GO and card-linking.
• Drive "visible from space" impact that takes DoorDash's in-store business to new heights.
• Operate as a hands-on owner, leveraging AI as a force multiplier.
• Partner closely with cross-functional teams and external partners to bring new use cases to market.
• Identify and solve the highest-leverage new problems to grow DoorDash's in-store presence.

We’re Excited About You Because…

• 7+ years of relevant experience in strategy, operations, consulting, banking, or a high-growth tech environment — ideally with 0-to-1 and 1-to-100 experience building a new product, program, or business line.
• Bias to action and agility — you move quickly and thrive in a fast-paced, constantly evolving environment. No job is beneath you and you lead from the front.
• "Breakthrough walls" mentality — you push the envelope of what's possible and can figure out a way to make almost anything happen. You're a playmaker.
• Clarity of thought and executive communication — you create clarity and focus in complex, ambiguous problem spaces, articulate a clear vision to cross-functional partners, and can manage up and across DoorDash, going toe to toe with our most senior leaders.
• Team leadership — you have a track record of building, leading, and developing high-performing teams, and the maturity to attract, hire, and retain top talent as you scale.
• Customer and experience orientation — you think like a consumer and operate like a merchant, balancing customer-first thinking with what makes the economics work for our partners.
• AI-native problem solver — you're an early, heavy adopter of AI tools and use them as a force multiplier to create clarity in ambiguous problem spaces.

We expect this position to be filled by 10/10/26.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$170,000—$250,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.