Associate Manager, New Verticals - Convenience Strategy & Operations

DoorDash; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Flexible paid time off

Wellness benefits

Comprehensive health benefits

Job summary

DoorDash is seeking a strategic Operations role to drive improvement across its Convenience Operations team. This role involves architecting fulfillment strategies, managing inventory precision, and collaborating with cross-functional teams to enhance performance.

The ideal candidate has 4-6 years of experience and a strong analytical background, leveraging AI tools to innovate operations. This individual contributor role operates in a hybrid model, requiring collaboration in person a few days each month.

Qualifications

• 4-6+ years of experience in analytical or cross-functional environments.
• Proven problem-solving abilities using data-driven approaches.
• Experience or comfort with AI tools and their applications.

Responsibilities

• Architect strategies for DoorDash's convenience network.
• Drive and manage enterprise inventory precision.
• Lead cross-functional initiatives and influence teams.

Skills

Analytics

Problem-solving

AI tools utilization

Cross-functional collaboration

Education

Bachelor's Degree

MBA

Tools

SQL

Excel

Job description

About the Team

This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products.

About the Role

Scale and lead the strategic vision for Convenience Operations, one of DoorDash’s largest and most dynamic verticals. In this role, you will join a high-performing team dedicated to driving continuous improvement across our daily ecosystem. Your mission is to architect the operational strategies that ensure every customer receives their order with perfect accuracy and unmatched speed, redefining the standard for modern convenience.

Key Responsibilities

• Architect the fulfillment strategy of our convenience network by overseeing and streamlining in‑store fulfillment, scaling macro‑level solutions that maximize efficiency and ease for our Dashers across DoorDash's Convenience portfolio
• Drive enterprise inventory precision by spearheading cross‑functional, high‑impact initiatives to ensure real‑time data syncs flawlessly between platform inventory and actual in‑store availability at scale
• Own the operational roadmap by setting the long‑term vision and establishing key metrics to firmly position DoorDash as the premier, highest‑quality destination for convenience shopping

This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction, putting together product visions, and synthesizing complex analyses—all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

This is an individual contributor position and you will report into a Senior Manager on the team. We operate in a hybrid model and spend a few days a month in person together.

You’re excited about this opportunity because you will…

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace – Dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week‑over‑week metrics to drive high quality operations.
• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day‑to‑day work, and share what you learn with the team.
• Experiment. You’ll transform strategies into operational experiments, product features and net‑new tooling that create measurable outcomes.
• Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.
• Lead, collaborate and influence. You’ll partner with and influence cross‑functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line.

We’re excited about you because…

• You have 4‑6+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross‑functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You are an owner. You're always looking for opportunities to better your work product and own the outcome—both the good and the bad.
• You’re entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in Excel.
• You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high‑level goals into actionable plans, and enjoy implementing a process.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in an ambiguous, startup environment.
• You’re energized by AI tools. You actively experiment with them. You don't wait to be told how to use a new tool; you've already tried it. You bring a builder's mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team. You're comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat.
• You have a completed Bachelor’s Degree. MBA is a plus!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

Paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

Statement of Non‑Discrimination

No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping). Whether blatant or hidden, barriers to success have no place at DoorDash.

We value a diverse workforce—people who identify as women, non‑binary, or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.

If you need any accommodations, please inform your recruiting contact upon initial connection.