Associate Strategic Account Representative

Chromalox; Cary (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Chromalox, part of Electrical Thermal Solutions, is seeking an Associate Strategic Account Representative to support front-line leadership in managing the customer experience for Durex Industries. You will handle high-touch customer interactions, assist with orders, quotes, and portal reporting, and contribute to sales activities across accounts.

The ideal candidate has strong communication, organization, and Excel skills, with a proactive, team-oriented mindset in a manufacturing environment.

Qualifications

• High school diploma or GED required.
• High energy level and ability to work independently and as part of a team.
• Excellent interpersonal skills for clear verbal and written communication.
• Strong critical thinking and problem-solving to resolve customer issues.
• Organizational skills with high accuracy in processing documentation.
• Previous customer service experience is a plus.
• Proficiency in Microsoft Excel and Word.
• Good computer and typing skills.
• Ability to learn and adapt to Windows-based software.

Responsibilities

• Support assigned accounts through timely and effective communication to all stakeholders.
• Process customer transactions like order entry, shipping dates, routing data, and RMAs per contract procedures.
• Assist with portal interface or reporting needs (open orders, on-time delivery, scorecards).
• Handle pre-order tasks such as new quote requests and price verifications.
• Maintain customer price lists with estimating and management.
• Follow up on quotations with customers or sales reps and log data per procedure.
• Provide critical customer intelligence to Sales and Management.
• Assist inter-departmentally with Accounts Receivable and/or collections.
• Train on responsibilities to provide support as required.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Associate Strategic Account Representative

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

Durex Industries has over 40 years' expertise in the thermal control business. A trusted custom thermal solutions supplier and engineering design partner for customers across a range of industry sectors, it also offers engineering, manufacturing, testing and laboratory and quality assurance services.
Durex serves businesses in sectors including process industries, life sciences, plastics processing, food and packaging, aerospace, defense, and security. Its innovative bespoke solutions - such as retrofitting heating elements to prevent outdoor beverage dispensers from failing in low temperatures and custom-made circulation heaters to heat fuel in large ship engines.
Join us as we continue to provide solutions to our customers and the world!

The Role:

The associate strategic account representative (ASAR) is responsible for assisting front-line leadership in managing the customer experience at Durex Industries. As the person with frequent customer contact, the ASAR works to provide the highest possible level of service for customer transactions, as well as integrate a functional sales role through various sales fulfillment activities and voice of the customer contact.

Your Responsibilities:

• Support assigned accounts through timely and effective communication internally and externally to all stakeholders.
  
• Process customer transactions related to the order process such as order entry, shipping dates, routing data, and RMA's subject to approved contract review procedures.
  
• Assist customer with required portal interface or reporting requirements as assigned. Reporting requirements can include open order reports, on-time delivery data, or customer scorecard publications.
  
• Process pre-order requirements such as new quote requests and price verifications on expired pricing.
  
• Maintain established customer price lists through interface with estimating and management.
  
• Follow up on quotations directly with assigned customers or indirectly through assigned sales reps. Ensure data is recorded per the quotation follow up procedure.
  
• Provide sales and management with critical customer intelligence that is impactful to a positive relationship with Durex Industries.
  
• Assist with inter company departments with various activities which may include Account Receivables and/or collections.
  
• Train on Strategic Account Representative responsibilities to provide support as required
  
• Other duties as assigned

Requirements:

• High school diploma or GED.
• High energy level with the ability to work independently and as part of a cohesive team. Must be a team player.
• Excellent interpersonal skills that can be communicated clearly both verbally and in written form. Able to support various levels of customer management structures.
  
• Possess critical thinking and problem-solving skills capable of identifying customer problems and bringing the proper personnel to the problem for resolution.
  
• Strong organizational skills with a high accuracy in all processing of customer documentation.
• Previous customer service experience a plus.
  
• Proficient in Microsoft Excel and Word.
  
• Good computer and typing skills.
  
• Ability to learn and adapt to Windows based software

At Durex Industries, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.

Durex Industries is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.