Associate Strategic Account Representative

HRT Solutions; Cary (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Job summary

Durex Industries seeks an Associate Strategic Account Representative to enhance customer experience and support front-line leadership. You will engage with customers, process orders, and help drive sales fulfillment and accurate data across portals.

The role emphasizes strong communication, team collaboration, and problem-solving skills to maintain high service levels and timely deliveries.

Qualifications

• Strong customer service mindset and interpersonal skills.
• Ability to manage multiple tasks with accuracy.
• Proficiency in Excel for reporting and analysis.
• Experience with order processing and quoting is a plus.

Responsibilities

• Support assigned accounts through timely, effective communication with stakeholders.
• Process customer transactions including order entry, shipping dates, routing data, and RMAs.
• Assist with portal interface or reporting requirements (open orders, on-time delivery, scorecards).
• Handle pre-order tasks like new quotes and price verifications on expired pricing.
• Maintain customer price lists with estimating and management liaison.
• Follow up on quotations with customers or sales reps; log data per procedure.
• Provide customer intelligence to sales/management to strengthen relationships.
• Assist intercompany departments (Accounts Receivable/collections).
• Train on ARS responsibilities to provide support as required.
• Perform other duties as assigned.

Skills

Self-prioritization

Team player

Interpersonal skills

Critical thinking

Organizational skills

Communication

Microsoft Excel

Typing

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Windows-based software

Job description

The Associate Strategic Account Representative (ASAR) is responsible for assisting front-line leadership in managing the customer experience at Durex Industries. As the person with frequent customer contact, the ASAR works to provide the highest possible level of service for customer transactions, as well as integrate a functional sales role through various sales fulfillment activities and voice of the customer contact.

Your Responsibilities:

• Support assigned accounts through timely and effective communication internally and externally to all stakeholders.
• Process customer transactions related to the order process such as order entry, shipping dates, routing data, and RMA's subject to approved contract review procedures.
• Assist customer with required portal interface or reporting requirements as assigned. Reporting requirements can include open order reports, on-time delivery data, or customer scorecard publications.
• Process pre-order requirements such as new quote requests and price verifications on expired pricing.
• Maintain established customer price lists through interface with estimating and management.
• Follow up on quotations directly with assigned customers or indirectly through assigned sales reps. Ensure data is recorded per the quotation follow up procedure.
• Provide sales and management with critical customer intelligence that is impactful to a positive relationship with Durex Industries.
• Assist intercompany departments with various activities, which may include Accounts Receivable and/or collections.
• Train on Strategic Account Representative responsibilities to provide support as required
• Other duties as assigned

Our Requirements

• Strong self-prioritization skills
• High energy level with the ability to work independently and as part of a cohesive team. Must be a team player.
• Excellent interpersonal skills that can be communicated clearly both verbally and in written form. Able to support various levels of customer management structures.
• Possess critical thinking and problem-solving skills capable of identifying customer problems and bringing the proper personnel to the problem for resolution.
• Strong organizational skills with a high accuracy in all processing of customer documentation.
• High school diploma or GED.
• Proficient in Microsoft Excel and Word.
• Good computer and typing skills.
• Ability to learn and adapt to Windows-based software.

At this organization, equal opportunity and inclusivity are core values. A workplace is fostered that adheres to the highest hiring standards and is free from discrimination and harassment.

The organization is an equal opportunity employer. Employment decisions are made without regard to race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.