Associate Store Manager - Natick, MA

Ballard Designs; Natick (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health care benefits

401(k)

Tuition reimbursement

Employee discounts

Paid time off

Job summary

Ballard Designs is seeking an Associate Store Manager in Natick, MA to lead a talented retail team and deliver an inspiring guest experience each day. You will hire and develop teammates, drive sales performance, and uphold brand standards while partnering with the Store Leader to execute company initiatives.

This onsite role requires a flexible schedule, including evenings and weekends. Join a dynamic, customer‑focused environment where you can help guests customize their spaces and grow with a

Qualifications

• 3+ years of management experience in specialty retail.
• Ability to recruit, train and develop teammates.
• Proficiency with Microsoft Word, Excel, Outlook, Workday, Kronos, and POS systems.

Responsibilities

• Deliver quality Sales Associate training and product knowledge.
• Provide leadership to build sales and store operations efficiency.
• Plan and execute strategies to increase sales and guest loyalty.
• Recruit and train team members for open positions.

Skills

Leadership

Retail management

Team coaching

Sales optimization

Microsoft Word

Excel

Outlook

Workday

Kronos

POS systems

Tools

Microsoft Word

Excel

Outlook

Workday

Kronos

POS Systems

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

Your Opportunity, Your Team

• Our retail expansion in main markets starts with hiring the best leaders. As Associate Store Manager, you will focus on hiring and retaining great talent to deliver an inspiring shopping experience in which our guests feel inspired and empowered to customize their space. You will promote the Ballard Designs brand at every guest encounter and ensure your stellar team exemplifies brand values, standards, and experiences. Your leadership will guide company programs, increase sales, and set your store to exceed all expectations.
• You will report to the Store Leader.

Where You'll Work

• This role is onsite and will require you to work from our Natick, MA location daily. Relocation assistance is not available for this role.

What You'll Do

• Deliver quality Sales Associate training that includes the development of product knowledge, understanding of primary characteristics, and the benefits of a unique product assortment.
• Provide leadership to the team to build sales generation and operational/human resources responsibilities in the store to ensure guest satisfaction, maximum productivity and profitability, and execution of company procedures.
• Make plans and improve EBITDA by creating the most fantastic place to work and shop by delivering an exceptional Guest experience.
• In partnership with the Store Leader, develop a strategy to increase sales and build guest loyalty through store programs, including Design Services, Ballard Designs Private Label Credit Card, community outreach, and additional corporate and regional events throughout the year.
• Recruit and Train Team Members in all open positions.

What You'll Bring

• 3+ years of management experience in specialty retail industry, but not required.
• Proficiency using Microsoft Word, Excel (can maintain complex spreadsheets), Outlook, Workday, Kronos, and POS Systems.
• Availability to work flexible schedule, including evenings, weekends, and holidays.
• Ability to lift and mobilize medium to large items, up to 50lbs.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.