Associate Store Leader, Woodbury Commons

On; Central Valley (NY); On-site; USD 81,000 - 86,000; Full time

Benefits offered by this job

Product perks

15 paid US vacation days

401k program

Healthcare benefits

Job summary

On is seeking an Associate Store Leader in our New York area to drive premium service and operational excellence. You will own floor management, coach the team, and manage stock while aligning merchandising with business forecasts.

You will analyze KPI trends and implement behavioral changes to improve store performance and customer experience. Reporting to the Store Leader, you will champion professional development, address skill gaps, and foster a culture of trust and accountability,

Qualifications

• 5+ years of experience in retail leadership or premium/high-touch service environments.
• Strong problem-solving with systemic thinking.
• Experience delivering operational or technical training and coaching.
• High emotional intelligence and reflective practice.
• Authentic communication and relational influence across teams.

Responsibilities

• Own floor management and daily store operations to reflect premium standards.
• Lead and coach the team on customer-centric service excellence.
• Manage stock levels and communicate merchandising topics across teams.
• Analyze daily KPIs to identify root causes and drive positive change.
• Identify skill gaps and facilitate professional development sessions.
• Inspire a culture of trust and shared accountability to achieve the store's vision.

Skills

Retail leadership

Problem-solving

Training & coaching

Emotional intelligence

Communication

Job description

In short

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your mission

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards - Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction - Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams - Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance - Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development - Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Your story

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands - You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles - You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members - You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits - You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

Meet the team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. Typical cash compensation range for this position inclusive of base + bonus: $81,000 - $85,500. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with a industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 15 paid US vacation days, store closure on Thanksgiving and Christmas and a plethora of product perks! On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.