On Store Leader, University Village

On; Seattle (WA); On-site; USD 106,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Paid time off (PTO)

401k program

Equity opportunities

Job summary

On is seeking a Store Leader in Seattle to own the store’s fan experience and drive a premium, data-informed operation. You will shape the customer journey and local strategy while maintaining brand standards across merchandising and service.

You will lead an entrepreneurial team focused on growth, culture, and exceptional guest service, reporting to the Area Leader as part of a fast-moving, global brand.

Qualifications

• Minimum 6+ years in retail leadership or business management.
• Expert in customer-centric operations and data-driven loyalty.
• Strong emotional intelligence and empathetic leadership.
• Proven ability to own business outcomes in dynamic environments.

Responsibilities

• Own the store's fan experience and customer data-driven behaviors.
• Develop strategies for operational excellence and profitability.
• Lead community engagement programs to boost local brand energy.
• Ensure premium standards in visual merchandising and store operations.
• Hire and coach teams, empower autonomy and accountability.
• Foster empathy and support the well-being of the team.
• Oversee training to deliver WOW and cover operational topics.

Skills

Store leadership

Customer-centric operations

Data-driven decision making

Emotional intelligence

Entrepreneurial mindset

Job description

As the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualized, elevated customer experience. Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store's operations and fan journey.

Your Mission

• Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future success
• Create business strategies that drive operational excellence, profitability, and team productivity
• Partner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experience
• Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor
• Lead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability
• Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team
• Plan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topics

Your Story

• You bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand
• You are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty
• You exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership
• You have an entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment

Meet The Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.Typical cash compensation range for this position inclusive of base + bonus: $106,200-$112,100 . Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program.On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.