Associate Store Leader, Tyson's Corner

On; Washington (District of Columbia); On-site; USD 81,000 - 86,000; Full time

Benefits offered by this job

Equity compensation

Job summary

On is seeking an Associate Store Leader in the Washington, DC area to drive operational excellence and elevate the brand experience for fans. You will lead floor operations, coach a high-performing team, manage stock, and translate a premium service mindset into daily practice.

You will analyze KPIs, develop talent, and foster a culture of trust and accountability to deliver WOW moments for every guest. Reporting to the Store Leader, this role blends strategic leadership with hands-on execution.

Qualifications

• 5+ years of experience in retail leadership or high-touch service environments.
• Advanced problem-solving skills and systemic thinking to resolve operational hurdles.
• Expert facilitator with experience delivering training and coaching to diverse teams.
• High emotional intelligence with continuous learning mindset.
• Authentic, clear communication to influence cross-functional stakeholders.

Responsibilities

• Own floor management and daily store operations, maintaining a premium environment.
• Lead and coach the team on the Cloud CX philosophy, elevating customer-centric service in every interaction.
• Manage stock levels according to forecasts and communicate merchandising topics across teams.
• Analyze daily KPIs to identify root causes and implement actionable changes.
• Identify skill gaps and facilitate training for professional development.
• Drive the store vision and foster trust and shared accountability.

Skills

Retail leadership

Customer service excellence

Training & coaching

Emotional intelligence

Cross-functional collaboration

Job description

In short

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

In short

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes. Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your mission

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards - Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction - Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams - Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance - Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development - Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Your story

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands - You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles - You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members - You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits - You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

Meet the team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. Typical cash compensation range for this position inclusive of base + bonus: $81,000 - $85,500. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.