Associate Store Leader, Shopping Leblon

Socket.dev; Rio de Janeiro; On-site; USD 70,000 - 90,000; Full time

Job summary

On is seeking an Associate Store Leader to drive premium store operations and elevate the fan experience. You will own floor management, coach the team, and ensure stock, merchandising, and service align with brand standards across daily activities.

You will analyze KPI trends, close performance gaps, and champion training to raise service levels. A high‑touch, authentic leadership style with emotional intelligence is essential for success in this role.

Qualifications

• 5+ years of leadership experience in retail or premium/high-touch service environments.
• Proven ability to translate brand standards into daily operations.
• Strong problem-solving skills and systemic thinking.
• Experience delivering technical or operational training to diverse teams.
• Excellent written and verbal communication with cross-functional partners.

Responsibilities

• Own floor management and daily store operations with minimal guidance, maintaining a premium environment.
• Lead and coach the team on customer-centricity and service excellence in every interaction.
• Manage stock levels according to forecasts and communicate merchandising topics across teams.
• Analyze daily KPIs to identify root causes and implement changes to improve store performance.
• Identify skill gaps and facilitate training sessions for professional development.
• Drive the store’s vision and foster trust and shared accountability among the team.

Skills

Retail leadership

Customer-centric

Coaching

Operational excellence

Training delivery

Emotional intelligence

Job description

In short:

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.

Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your Mission:

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
• Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Your Story:

• You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
• You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders

Your Team:

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.