Associate Specialist, Sales Support.Sales.Ecommerce

ansell; Woodbridge Township (NJ); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation plan

Flexible and hybrid work model

Belonging and inclusion programs

Ansell University & mentorship

Job summary

Ansell is seeking an E-Commerce Specialist, Customer Service to support North America online channels. You will coordinate order processing, inquiries, and account management while partnering with Marketing, IT, Supply Chain, and Logistics to drive seamless digital sales and exceptional customer experiences.

You will work in a hybrid environment with opportunities for growth, training, and professional development through Ansell University and mentorship programs.

Qualifications

• 3+ years of experience in customer service or related role.
• Experience with online marketplaces and/or e-commerce operations is an advantage.
• Proficiency in Microsoft Office applications, especially Excel.
• Familiarity with ERP systems (Oracle or Microsoft Dynamics 365) and CRM platforms.

Responsibilities

• Manage and optimize order processing, account maintenance, and customer support for North America webstore and online marketplace channels.
• Deliver timely, accurate, and professional support for product inquiries, reviews, and account-related requests.
• Build strong relationships with customers and internal stakeholders through proactive communication.
• Investigate, document, and resolve customer service issues by identifying root causes and coordinating actions.
• Collaborate with CS, Supply Chain, Marketing, Finance, IT, Logistics, and DC teams to deliver seamless service.
• Provide technical product guidance and recommend solutions aligned with customer protection and business needs.
• Drive customer satisfaction, retention, and loyalty by improving processes and the e-commerce experience.
• Support growth of digital sales channels through operational excellence and problem-solving.

Skills

Order processing

Customer service

ERP experience

Salesforce CRM

Excel proficiency

Cross-functional collaboration

Education

Associate's or Bachelor's degree in Business Administration/Marketing/E-Commerce/Supply Chain/Communications

Tools

Oracle ERP

Microsoft Dynamics 365

Salesforce CRM

Excel

Job description

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking for an e-Commerce Specialist, Customer Service to join our team!

The E-Commerce Specialist, Customer Service is a key contributor to delivering an exceptional online customer experience across North America. Reporting to the Associate Manager, E-Commerce, this role serves as a vital link between Customer Service, Marketing, IT, Logistics, and other business functions to ensure seamless e-commerce operations. The successful candidate will analyze and process orders, resolve customer and sales inquiries, and support the performance of the company’s webstore and online marketplace channels. Working closely with Supply Chain, Finance, Marketing, and Distribution Center teams, this role helps drive operational excellence, enhance customer satisfaction, and support continued growth across digital sales channels.

What benefits and opportunities do Ansell offer?

• Competitive compensation plan, including a performance based annual incentive.
• Flexible and hybrid work model.
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered across our global community.
• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
• Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs.
• 401-k plan with company match.
• Paid time off (vacation, sick and personal days): 14 paid holidays.
• Continuing Education Reimbursement.
• Summer Friday’s.
• Regional Belonging & Inclusion Networks.
• Green office concept and a global mission of sustainability.

What your role will be?

• Manage and optimize order processing, account maintenance, and customer support activities across North America webstore and online marketplace channels.
• Deliver exceptional customer experiences by providing timely, accurate, and professional support for product inquiries, reviews, and account-related requests.
• Build strong relationships with customers and internal stakeholders through proactive communication, responsiveness, and a customer-first approach.
• Investigate, document, and resolve customer service issues by identifying root causes, coordinating corrective actions, and ensuring successful resolution.
• Collaborate closely with Customer Service, Supply Chain, Marketing, Finance, IT, Logistics, and Distribution Center teams to deliver seamless service and achieve key performance objectives.
• Serve as a trusted product resource by providing technical product guidance and recommending solutions that align with customer protection and business needs.
• Drive customer satisfaction, retention, and loyalty by continuously identifying opportunities to improve processes and enhance the overall e-commerce experience.
• Support the growth and success of digital sales channels through operational excellence, problem-solving, and a commitment to best-in-class service.

What will you bring to Ansell?

Education

• Associate's or Bachelor's degree in Business Administration, Marketing, E-Commerce, Supply Chain, Communications, or a related field preferred.

Job Experience

• 3+ years of experience in customer service, customer support, or a related customer-facing role preferred.
• Experience working with ERP systems, including Oracle or Microsoft Dynamics 365, preferred.
• Familiarity with Salesforce or other Customer Relationship Management (CRM) platforms preferred.
• Experience supporting online marketplaces and/or e-commerce operations is an advantage.
• Proficiency in Microsoft Office applications, with strong Excel skills.

Knowledge and Skills

• Strong understanding of order-to-cash processes and customer service operations.
• Ability to thrive in a fast-paced environment and effectively manage competing priorities.
• Demonstrated problem-solving, analytical, and critical-thinking skills.
• Proven ability to manage internal and external customer expectations while delivering high-quality service and timely solutions.
• Ability to understand, apply, and ensure compliance with company policies, standard operating procedures (SOPs), and established workflows.
• Ability to thrive in a fast-paced environment and effectively manage competing priorities.

Desirable Job Competencies

• Excellent verbal and written communication skills, with the ability to interact effectively with customers and cross-functional stakeholders.
• Strong organizational and time-management skills, with attention to detail and the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively within a team-oriented environment.
• Customer-focused mindset with a commitment to delivering exceptional service and building positive relationships.
• Strong critical-thinking and problem-solving skills to address customer needs and resolve complex issues.
• Demonstrated professionalism, accountability, and a strong work ethic in a fast-paced business environment.

Equal Opportunity Employer: Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories.

Our Commitment to Belonging and Inclusion: Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.

Follow us on Instagram, Twitter, LinkedIn and Facebook