Customer Service Representative

Ansell; Woodbridge Township (NJ); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

401-k plan with company match

Paid time off

Continuing Education Reimbursement

Summer Fridays

Health Benefits

Mentorship programs

LinkedIn Learning access

Job summary

Ansell is seeking a Customer Service, Account Specialist to join our team in Iselin, NJ. The base salary range for this position is $50,000 to $60,000 US Dollars per year, with possible additional compensation based on factors including geographic location, experience, and skills.

We offer a flexible and hybrid work model, opportunities for professional growth through Ansell University and LinkedIn Learning, and a comprehensive benefits package including health, retirement, and paid time off.

Qualifications

• 3+ years of demonstrated experience in customer service.
• Experience with CRM databases such as Oracle and Salesforce.
• Strong communication, organizational and interpersonal skills.

Responsibilities

• Manage the order lifecycle for customers in assigned accounts.
• Foster sustainable relationships through proactive communication.
• Monitor order patterns and contact customers for reorders.
• Document and report quality or service issues; identify root causes.
• Support marketing by tracking lead volume and campaign conversions.
• Provide technical product expertise to meet customer needs.

Skills

Customer service experience

MS Office proficiency

Communication skills

Interpersonal skills

Problem solving

Tools

CRM Oracle

Fourth Shift

Salesforce

Trackwise

Job description

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking for a Customer Service, Account Specialist to join our team in Iselin, NJ!

The base salary range for this position is $50,000 to $60,000 US Dollars per year. Specific salary for this role may vary within this range based on many factors including geographic location, candidate experience, and skills. Candidate may also be eligible for additional compensation and/or benefits.

What benefits and opportunities does Ansell offer?

• Competitive compensation plan, including a performance based annual incentive.
• Flexible and hybrid work model.
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.
• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
• Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Paid time off (vacation, sick and personal days) 14 paid holidays
• Continuing Education Reimbursement
• Summer Friday’s
• Regional Belonging & Inclusion Networks
• Green office concept and a global mission of sustainability

What your role will be?

• Collaborating with cross functional teams, and reporting to the Manager of Customer Service, you will have the opportunity to:
• Manage the order lifecycle process for all customers in assigned portfolio of accounts.
• Enable customer retention by establishing and fostering sustainable relationships through open and proactive communication.
• Monitor order patterns and contact customers for prompt reorder.
• Document and report quality or service complaints; ask questions to determine root causes and ensure a swift resolution.
• Support marketing initiatives by tracking lead volume, source, and conversion rates of product campaigns.
• Represent Ansell as the global product innovator by providing technical product expertise and recommending solutions that meet customers’ protection needs.

What will you bring to Ansell?

• 3+ years of demonstrated experience in Customer Service
• Knowledge of CRM databases (Oracle and/or Fourth Shift), Salesforce and/or Trackwise Digital experience a plus!
• Proficiency with MS Office.
• Strong communication, organizational and interpersonal skills
• Ability to handle frustrated customers with patience and diplomacy, continually looking to find solutions in the best interest of the customer and the company.

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories.

Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.