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Associate Solutions Engineer

EliseAI

New York (NY)

On-site

USD 75,000 - 100,000

Full time

30+ days ago

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Job summary

An innovative startup is seeking a dedicated Technical Solutions Specialist to join their dynamic team in New York City. This role involves providing exceptional support to clients, understanding their unique needs, and ensuring seamless integration of AI solutions into their operations. You'll have the opportunity to work closely with cutting-edge technology in the housing and healthcare sectors, making a real impact on people's lives. If you're passionate about problem-solving and customer service, and thrive in a fast-paced environment, this position is perfect for you. Join a company that values growth, collaboration, and employee well-being, and be part of a team that's shaping the future.

Benefits

Equity in the company
100% covered Medical, Dental, and Vision premiums
Fully paid parental leave
Monthly fitness stipend
Company-paid lunch
Unlimited vacation and paid holidays
Fun company social events

Qualifications

  • Bachelor's degree in Computer Science or equivalent field required.
  • Experience with support software and CRMs is a plus.

Responsibilities

  • Provide excellent, customer-obsessed support to our clients.
  • Investigate and document bugs using SQL queries and logs.

Skills

Analytical Skills
Written Communication
Verbal Communication
Customer Service
Data-Driven Decision Making

Education

Bachelor's degree in Computer Science
Bootcamp certificate

Tools

Zendesk
Salesforce
Google Sheets
Excel
DataDog
Postman
Tableau

Job description

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Technical Solutions & Support Team

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities

  • Deeply understand our systems, customers, and how they work best together
    • How we onboard clients and translate their preferences into our system’s settings.
    • How our integrations work with client email, calendar, CRM, and property management systems.
    • How our clients’ businesses work and how issues they report impact their operations.
  • Provide excellent, customer-obsessed support to our clients
    • Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing.
    • Resolve issues by providing empathetic, over-the-top, extra-mile customer service.
    • Prioritize your time according to the issue's impact on our clients’ businesses.
    • Advise clients on best practices for configuring and interacting with their AI Assistant.
  • Investigate and document bugs
    • Investigate issues' root cause and impact using SQL queries, logs, and other data sources.
    • Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it.
    • Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members.

Requirements

  • Bachelor's degree in Computer Science or equivalent field
  • Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
  • Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
  • Bias towards data-driven decision-making and analytical skills
  • Strong written and verbal communication skills
  • Experience in a customer-facing role is a plus
  • Willingness to work in person at our NYC headquarters 5 days per week

Nice to haves include

  • Experience building projects using low code / no code tools such as Retool
  • Advanced knowledge of Google Sheets or Excel
  • Familiarity with DataDog or other similar event-logging software
  • Familiarity with Postman or other API testing tools
  • Familiarity with Reporting tools such as Tableau

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

  • Equity in the company in the form of stock options
  • Medical, Dental, and Vision premiums covered at 100%
  • Fully paid parental leave
  • Monthly fitness stipend
  • Our brand new Midtown South office with an open floor plan, fully stocked kitchen, and company-paid lunch
  • Fun company social events through our Elise and the City program
  • Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $75,000 - $100,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors, including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com.

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